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About the Role:
- Senior technical voice for most strategic customers.
- Diagnose and resolve complex issues spanning private cloud, search infrastructure, APIs, and agentic systems.
What You’ll Do:
- Deliver exceptional technical support as second line of defense.
- Troubleshoot and resolve technical challenges in SaaS and private cloud environments.
- Lead customer-facing rituals and surface account-risk signals.
Who You Are:
- Technically skilled with 2-3 years in technical support or cloud operations.
- Confident communicator with executive presence.
- Customer-obsessed and commercially aware.
AlphaSense
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.