Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Lead customer onboarding and implementation for API customers, from kickoff to successful go-live.
Translate business needs into practical API solutions and troubleshoot technical integration challenges.
Drive adoption, retention, and customer success by managing relationships and developing scalable resources.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through a fair, objective review process. It is a distributed, remote-first organization that values trust, collaboration, and data privacy.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Triage and debug customer issues involving APIs, SSO/SAML, Git, and DNS, escalating with clear reproduction steps.
Support customers via Helpdesk, Slack, or Teams, from authenticated access to monorepos, and build rapport.
Spot recurring bugs and feature requests, quantify impact, and bring recommendations to Product and Engineering.
GitBook builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, FedEx, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.
Lead client demos and scope integration needs for game partners.
Troubleshoot API integrations using JSON, webhooks, and logs.
Act as the hub between clients, Business Development, and Engineering.
Xsolla is a global game commerce company providing payment tools and services, partnering with Valve, Twitch, and Ubisoft. It operates worldwide with offices in LA, Berlin, and Seoul, supporting creators across 200+ geographies and 130 currencies.