Own enterprise-level strategic engagements with Outreach's most strategic customers.
Define and scale TAM engagement models, frameworks, and best practices.
Influence long-term product direction and operational strategy as the voice of the customer.
Outreach is the only complete agentic AI platform for revenue teams, founded in 2014. The company serves world-leading enterprises and fosters a diverse and inclusive culture with employee resource groups.
Lead, mentor, and develop a team of Support Engineers to deliver best-in-class support and meet SLA/KPI targets.
Act as escalation point for incidents, lead incident management, and drive cross-functional improvements.
Foster a collaborative team culture, contribute to knowledge base, and translate business strategy into actionable updates.
The Adaptavist Group is a global family of companies delivering enterprise software and services across trusted technology ecosystems like Atlassian, AWS, and Slack. They foster a remote-first culture and offer generous benefits and flexible working.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Resolve inbound customer calls, identify solutions, and execute or escalate as necessary.
Manage inbound and outbound calls to meet or exceed call center metrics while providing excellent customer service.
Advocate for customers by identifying trends and systemic issues and escalating internally.
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get consumer products to market faster. As a remote-first company, they offer opportunities for high performing individuals to have deep impact in the fast growing fintech space.
Lead end-to-end deployment and technical onboarding of Britive platform for new customers, including integration with cloud providers, identity providers, and DevOps toolchains.
Serve as the technical owner for assigned accounts post-go-live, driving adoption, managing escalations, and building technical cases for expansion.
Deliver customer training, create enablement content, and act as the voice of the field into Product and Engineering teams.
Britive is a leader in cloud-native privileged access management, delivering a dynamic, agentless platform for zero standing privileges. The company is trusted by Fortune 500 organizations and is a high-growth startup backed by top-tier VCs.
Serve as the technical point of contact for customers, owning integration health throughout their journey.
Diagnose and resolve API, webhook, and data flow issues by writing code and scripts.
Bridge customer feedback to Product and Engineering, improving onboarding and documentation.
Catena normalizes real-time telematics and execution data from millions of devices across trucks and trailers into a single API. It is an early-stage startup backed by $8.25M, offering high ownership and a remote-friendly culture.
Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.
Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.
Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
Serve as the technical expert guiding customers through API integration and troubleshooting.
Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.
Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.
Scope, plan, and deliver paid engagements covering LMS administration and technical configuration.
Lead discovery sessions with client stakeholders and turn output into statements of work with defined milestones.
Manage a portfolio of concurrent engagements, tracking budget, timeline, and scope for each.
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative culture where employees genuinely care about each other and the work they do.
Investigate technical issues by analyzing customer reports, identifying root causes, and resolving them directly or coordinating with Engineering.
Automate repetitive processes using AI and Claude Code to improve team efficiency.
Collaborate across teams, serving as the bridge between Customer Success and Engineering to ensure clear communication and fast resolution.
Sibill is redesigning the financial operating system for Italian SMEs and accountants, unifying invoicing, payments, treasury, and accounting. They are a fast-growing startup backed by top international investors, with a collaborative and autonomous culture.