Serve as the single point of truth for all customer support activities, taking ownership and ensuring transparency across related processes. Develop deep, hands-on knowledge of the product. Ensure implementation of SLAs in accordance with contractual terms and regulatory requirements. Independently handle Tier 1 Support: Respond to customer support requests and guide users.
Job listings
$65,000–$85,500
USD/year
Airtable's Enterprise Technical Support Team helps customers unlock the full potential of our platform. As an Enterprise Technical Support Specialist, you’ll be the trusted technical expert for our enterprise customers, responding to inquiries, troubleshooting complex issues, and collaborating with cross-functional teams to deliver exceptional support.
Europe
Unlimited PTO
ThreatConnect is the most comprehensive threat intelligence platform on the market today. We're looking for a talented and experienced Customer Success Engineer CSE who can hit the ground running in a fast-paced, quickly evolving environment. The position will report to the Director of Customer Success Engineering. CSEs are the driving force that empowers customers to become powerful players in the threat intelligence space.