Administer and configure the customer support platform day to day, including forms, fields, automations, and routing.
Gather requirements from the Support team and design workflows to reduce manual effort and improve efficiency.
Build and maintain integrations with other tools using native apps, REST APIs, and webhooks.
Airalo is the world's first eSIM store, helping people connect in over 200+ countries by revolutionizing the telecom industry. Our team spans 50+ countries and six continents, and we are committed to diversity, inclusion, and equity.
Lead and develop a team of Technical Account Managers, coaching on technical depth and strategic account planning.
Drive technical customer outcomes by delivering proactive guidance and best-practice recommendations for platform adoption.
Own the data story, leveraging analytics to translate insights into business outcomes and ROI narratives.
Highspot develops sales enablement software to increase sales productivity. The company emphasizes equitable workspaces and a culture of belonging for its employees.
Lead customer onboarding and implementation engagements that accelerate time-to-value.
Partner with customers for use case discovery and enable them on Pendo products including Analytics, Guides, and NPS.
Manage multiple concurrent custom services engagements while maintaining quality and delivery timelines.
Pendo was founded in 2013 by former product managers to build a simple way to understand and attack what truly drives product success. They are one of the fastest-growing startups, supported by institutions like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech, with values including Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.