Serve as the primary point of contact for technical support from issuer and merchant partners.
Troubleshoot issues, resolve transaction discrepancies, and ensure smooth platform operations.
Use tools like Zendesk, Postman, MongoDB, and the Kard Portal.

Responsibilities:

Manage and prioritize partner support tickets through Zendesk with timely responses.
Investigate technical issues using Postman, MongoDB, and internal tools to identify root causes.
Support partner onboarding, transaction validation, and reporting using Databricks.

Desired Skills:

3–6 years of experience in technical support or similar roles.
Hands-on experience with REST APIs, MongoDB, and Zendesk.
Strong problem-solving skills and ability to communicate with stakeholders.

Why Join:

Be part of a remote-first team with autonomy to influence company trajectory.
Enjoy flexible PTO, health insurance, 401(k) match, and coworking reimbursement.
Contribute to a culture of Initiative, Openness, and Humility.

Kard

Kard builds commerce media infrastructure connecting financial institutions, platforms, and merchants through data and merchant-funded rewards. They are a remote-first company with core values of Initiative, Openness, and Humility.

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