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Role:
- You are the frontline for enterprise support, owning technical issues end-to-end.
- You juggle priorities and deliver empathetic solutions.
Responsibilities:
- Respond to customer inquiries and resolve technical issues like AI output, SSO, APIs.
- Investigate using Datadog, Snowflake, and Auth0 to find root causes.
- Document interactions and improve support processes.
Qualifications:
- 4+ years technical support experience with enterprise customers.
- Strong communication and problem-solving skills; knowledge of APIs.
- Availability for on-call rotation including nights and weekends.
Culture:
- Harvey is a fast-paced AI company transforming professional services.
- Values: decisiveness, simplicity, job's not finished.
Harvey
Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement.