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The Role:
- Support customers in North America, Australia, and New Zealand using tickets, phone, email, and virtual meetings.
- Troubleshoot issues and coach customers on best practices.
How You'll Contribute:
- Manage tickets, escalate urgent incidents, and create knowledge articles to deflect cases.
- Collaborate with internal teams to advocate for customer priorities and improve workflows.
What We're Looking For:
- 2+ years of SaaS support experience, with strong problem-solving and communication skills.
- Proficiency with AI tools and a passion for continuous learning.
Texada
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.