Technical Customer Support Advocate
Benefits
Unlimited PTO
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About the Role:
- Procurify is an agentic procurement platform for mid-market organizations, and this Level 2 role is the primary architect of the self-serve ecosystem.
- You'll handle complex customer configurations and technical support across the platform.
What You'll Do:
- Manage complex inbound tickets via email and live chat, and lead high-priority troubleshooting calls.
- Bridge customer feedback to product roadmap by documenting bugs and providing insights.
- Build AI-ready documentation and automate support workflows with AI tools.
Who We're Looking For:
- Bring 2-3+ years in technical customer-facing SaaS roles, ideally with TAM or implementation experience.
- Expertise in ticketing systems, Jira, SSO, API integrations, and data migration.
- Builder mindset with a passion for AI, prompt engineering, and process optimization.
Why Procurify:
- Remote-first with flexible hours and responsible time off.
- Competitive OTE, stock options, and extended health benefits.
Procurify
Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.