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The Role:

  • Answer product questions and troubleshoot custom domains, integrations, APIs, and SSO/SAML.
  • Keep first-response time, resolution time, and CSAT on track.
  • Turn support insights into product improvements with engineering.

What We Value:

  • Technical foundations in Git, DNS, SAML SSO, and web fundamentals.
  • Customer empathy and clear communication for explaining complex issues.
  • Systems thinking to prevent recurring problems.

How We Work:

  • Remote-first team across 15 countries with async collaboration.
  • Small support team shaping processes and automation.
  • Autonomy to take ownership and adapt as we evolve.

GitBook

GitBook builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, FedEx, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.

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