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Key Responsibilities:
- Respond to customer support tickets via email, Slack, and support system within SLA.
- Own customer issues from initial investigation through resolution, keeping stakeholders updated.
What We're Looking For:
- 2-3 years of customer support or customer success engineer experience in B2B SaaS.
- Strong troubleshooting mindset with technical aptitude for APIs and integrations.
Why Join Us:
- Impact: Be the person who unblocks customers and keeps partnership operations running smoothly.
- Growth: Opportunity to grow into a support leadership role as the team scales.
EULER
EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.