Work directly with Premium Support customers to resolve their most complex technical issues, including API failures, performance degradation, and production incidents.
Own the customer-specific response to high-impact incidents, coordinating cross-functional teams and providing clear communication.
Monitor integrations and support trends to identify emerging risks, and represent Support Engineering in customer meetings like QBRs.

What We're Looking For:

Significant experience in Support Engineering or similar roles with expert-level troubleshooting skills across APIs and distributed systems.
Ability to write code in Python or JavaScript to reproduce issues, automate tasks, and improve internal tools.
Strong communication skills to convey complex technical issues to diverse stakeholders and build high-trust relationships.

Why Join OpenAI:

Be at the forefront of AI technology, working with a team that shapes the future of technical support using AI-powered tools.
Opportunity to work on novel, ambiguous problems and drive scalable improvements for strategic customers.
Thrive in a culture that values humility, teamwork, and continuous learning while pushing the boundaries of AI systems.

OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They push the boundaries of AI systems and seek to safely deploy them to the world through their products, embracing diverse perspectives and experiences.

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