Customer Support Engineer
Benefits
Unlimited PTO
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What You'll Do:
- Immerse yourself in learning RAI’s products and internal processes, working on support cases to build experience.
- Become a Subject Matter Expert in specific product areas, supporting the Field Engineering team.
- Collaborate with the Support Engineering team to improve the product and customer support.
Qualifications:
- 5+ years in a customer-facing support role with a passion for solving customer problems.
- Technical skills in troubleshooting, Python, SQL, and database technologies (Snowflake, Azure).
- Ability to communicate effectively with all levels of customer contacts, from CTOs to developers.
Why RelationalAI:
- Work from anywhere in the world with competitive salary and equity.
- Enjoy open PTO, flexible schedules, and recharge weeks.
- Access global benefits, mental-health support, and learning stipends in a transparent, inclusive culture.
RelationalAI
RelationalAI solves one of the most important challenges in AI: teaching large language models the logic, semantics, and business context of the modern enterprise. They are a globally distributed team of engineers, scientists, and builders who value transparency, inclusivity, curiosity, and impact.