Technical Customer Support Engineer, AI Infrastructure & Observability - EMEA

What You'll Be Doing:

• Support and guide users, customers, and prospects via cases, chat, Slack, community, and phone calls.
• Develop solutions and share knowledge through documentation, blogs, meetups, and training.
• Escalate bugs to product engineering and close the loop with customers.

What You Bring:

• Hands-on experience with databases, OLAP, or distributed systems (ClickHouse, SQL engines, cloud-native SaaS).
• Strong software engineering fundamentals and comfort with data pipelines (Kafka, Spark) or cloud infrastructure (AWS/GCP/Azure).
• Genuine curiosity for LLM application development and familiarity with tracing, evals, and model provider APIs.

Perks:

• Flexible work environment with a globally distributed, remote-friendly team.
• Healthcare employer contributions and equity in the company.
• Time off with flexible options in the US and generous entitlements elsewhere.