Technical Customer Support Engineer

Role Responsibilities:

• Provide high-quality technical support via tickets, chat, Slack, community channels, phone calls, and video meetings.
• Act as a first-line technical representative, troubleshooting complex issues and meeting SLAs.
• Support pre-sales and post-sales activities, including technical proofs of concept.

Collaboration and Growth:

• Work closely with Engineering, Product, Support Services, and Go-to-Market teams to identify customer needs.
• Develop reusable technical solutions and educational resources like documentation, blogs, and webinars.
• Mentor colleagues and contribute to team learning and internal process improvements.

Requirements and Benefits:

• Experience in a customer-facing technical role with strong database, OLAP, or distributed systems knowledge.
• Excellent communication skills, fluent English, and ability to work in a global remote environment.
• Benefits include healthcare contributions, stock options, flexible time off, and a $500 home office allowance.