As a Technical Support Specialist, link clients to all company departments, working within the U.S. time zone. Focus on Braiins OS and Manager, use Ubuntu and Linux command line, and navigate API setups. Contribute to knowledgebases, help clients install and troubleshoot, and engage with industry players, relaying feedback to product teams.

Be a part of the lifeblood of customer retention! Use your analytical mind and advanced problem-solving skills to provide extraordinary customer experience. Manage multiple tasks in a fast-paced environment, prioritize workload effectively, and demonstrate excellent English communication skills through various channels.

The Support Analyst will own, troubleshoot, diagnose, and resolve problems to successful closure, ensuring timely escalation where necessary. They will assist colleagues, communicate efficiently across a Global team, and demonstrate excellent analytical and problem-solving skills. The role requires resourcefulness, organization, and a passion for providing service excellence.

Technical Support Engineers (Mobile and Fleet Experience) manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They train, educate, assist, and guide other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends.