Diagnose and resolve technical issues for customers, ensuring high satisfaction through effective communication and problem-solving.
Leverage expertise in integrations and APIs to troubleshoot complex issues and identify product improvements.
Collaborate with Engineering and Support teams to enhance documentation and enablement strategies.
Ashby is building enterprise software for talent leaders and recruiters to improve hiring processes. The company is well-funded, backed by Y Combinator, and has a small team focused on building a best-in-class product and customer experience.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Act as a trusted technical advisor to customers, solving complex email flows, migrations, security, and user management issues.
Create and deliver best practices, tutorials, and technical presentations for diverse stakeholders.
Support the sales team as the technical expert on customer-facing calls and video conferencing.
DoiT is a global technology company that helps cloud-driven organizations leverage the cloud for business growth and innovation. With decades of multicloud experience and specializations in Kubernetes, GenAI, and CloudOps, we are an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, serving over 4,000 customers worldwide.
Resolve moderate to complex technical issues across hardware and software for internal and external customers.
Act as a trusted consultant, leading cross-functional projects to architect and deploy innovative solutions.
Mentor lower-level employees, collaborate with teams to prevent issues, and drive efficient service delivery.
HP Inc. is a global technology company that provides hardware, software, and services to individuals and businesses. HP is a large multinational corporation with a culture of innovation, collaboration, and diversity, employing tens of thousands worldwide.
Lead investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.
Act as primary technical owner for high-priority customer escalations, coordinating across Engineering, Product, and Infrastructure.
Mentor and coach Technical Support Engineers, drive continuous improvement in support processes and documentation.
Talkdesk is a customer experience automation company that pioneers AI-first solutions for contact centers. They have a global team of innovators and have been recognized as a Leader in Gartner Magic Quadrant and Forbes Cloud 100.
Participate in a 30-minute remote video call to discuss your ticket management workflows.
Walk through your daily routine for prioritizing, selecting, and resolving support cases.
Provide feedback on hypothetical queue scenarios and share operational challenges.
Terac is building a pool of vetted human experts for AI research and development. It recruits and pays participants for studies across various industries, languages, and skill sets.
Own customer support cases from investigation through resolution, ensuring timely communication and thorough documentation.
Diagnose and resolve issues related to blockchain nodes, RPC endpoints, WebSocket connections, and network performance.
Collaborate with engineering, DevOps, product, and customer success teams to improve service quality and operational processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates with a flat organizational structure and a collaborative international team, offering flexible remote work and growth opportunities in a rapidly expanding global industry.
Troubleshoot and resolve customer issues using documentation, tools, and escalation resources to deliver great experiences.
Become Smartsheet Product Certified and support customers via email, phone, and chat while meeting performance goals.
Contribute to team projects, give feedback, and manage other responsibilities as assigned.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, uniting human teams with AI agents to automate tasks and uncover insights. With over 20 years in business, Smartsheet fosters an inclusive environment where ideas are heard and contributions have real impact.
Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
Become Smartsheet Product Certified and support customers via email, phone, and chat.
Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.