Remote Information technology Jobs • Customer Support

Deliver expert remote support and troubleshooting for our IVD systems and software using phone, email, and remote tools. Investigate and resolve complex hardware and software issues, collaborating closely with field and commercial teams. Accurately document support activities, customer interactions, and complaints in our CRM system in line with quality and regulatory standards.

Play a crucial role in ensuring smooth operations of the Airspace platform, serving as a key liaison between users and internal teams. This hands-on position requires a proactive individual who can effectively address production support needs for both internal and external users. Primary responsibilities include analyzing, researching, and resolving customer support issues.

The Junior CRM Support Specialist plays a vital role in maintaining operational excellence by providing timely, empathetic support to internal users, helping them navigate and leverage Pennylane's CRM tools effectively. As the first point of contact for CRM-related support requests, you'll be the friendly face that helps the internal teams succeed. As a Junior CRM Support Specialist, you'll spend most of your time (70%) handling day-to-day support requests and user assistance, with the remainder (30%) focused on documentation, training materials, and process improvements.

Ashburn Consulting is teaming up with The Washington Metropolitan Area Transit Authority (WMATA) to advance its digital modernization initiatives and providing robust IT services to support its internal workforce. This role involves providing technical support and coordination with the Inventory Team to manage deployment activities including asset retrieval, imaging, data wiping, and asset returns order fulfillment, etc. The Senior Helpdesk Technician will ensure the smooth functioning of IT asset management systems and deployment processes, working remotely for this contract.

As a Technical Support Engineer, you will provide technical and non-technical support, troubleshoot issues, and drive continuous improvement. You will advocate for the customer and partner with cross-functional teams to ensure customer success in driving value out of their cloud data.

This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance. Your role will involve providing prompt and effective solutions, ensuring customer satisfaction, and laying the foundation for a positive support experience.

The Key Account Implementation Manager plays a critical role in supporting the upgrade of larger, strategic customers from our legacy software version to the new web-based platform. This position focuses on providing personalized, hands-on assistance to ensure a smooth transition, serving as a key resource for customers and internal teams throughout the upgrade process.