Job Description
Provide customer support for IT related issues reported via the phone, email, voicemail and customer submitted incidents. Communicate courteously and effectively to ensure customer and service level standards are successfully met. Anticipate and proactively respond to customer needs, making sure reported issues are documented in detail and resolved or properly assigned.
The Service Desk operates 24/7 365 days per year and will require holiday and weekend work, and a flexible schedule is a necessity. Will work on an Incident Management System ticket queue, accurately and thoroughly documents issues and resolutions. Uses predefined processes, tools, knowledge entries and templates to resolve customer issues at initial contact, while following established procedures to comply with HIPPA guidelines for PHI data.
About Emory Healthcare Inc.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs.