Solving end user issues quickly and efficiently, with emphasis on providing a great service experience.
Responding to tickets, and maintaining ticket system notes to identify chronic problem areas.
Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work, acting as an extension of their client teams.
Supports the enterprise-wide network and communication devices used by customers on the network.
Fulfills customer requests for moves, adds and changes (MACs) of voice and data services.
Supports Field Services Technicians and clarifies work orders (WOs) and customer issues to ensure efficient and accurate work.
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. They welcome candidates who can contribute to the excellence of their academic community.
Design, lead, and scale Form Health’s IT function.
Own corporate IT infrastructure including identity management, device lifecycle management, SaaS administration.
Partner closely with Security leadership to ensure strong controls and compliance readiness.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team, deeply invested in putting patients first and creating a culture where every employee is valued.
Serve as the project manager for a large, complex task order.
Assist the Program Manager in working with the Government Contracting Officer.
Ensure that technical solutions and schedules in the task order are implemented in a timely manner.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. They embody the need to nimbly utilize the best that information technology offers to meet the business needs of their Federal Government customers.
Provide first and second-level technical support for enterprise applications to remote employees.
Manage incident tickets through Zendesk, ensuring proper documentation and timely resolution.
Support employee onboarding and offboarding processes, including account creation/deactivation.
Voltus is a remote energy startup focused on providing intelligent solutions for the grid. They are committed to maintaining a secure, reliable, and compliant platform for their customers and partners, operating with a fully remote, global workforce of around 250 employees.
Lead and manage the field-based Connected Health service team.
Assist the sales team in positioning digital health solutions.
Develop account-specific strategies based on customer needs.
Jobgether is connecting candidates with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Own internal IT systems and operations, including laptop lifecycle management across multiple countries.
Build and maintain automation workflows to remove repetitive IT tasks.
Experiment with and roll out AI-assisted solutions for IT support and internal operations.
saas.group turbocharges promising B2B SaaS ventures, unlocking their full potential by acquiring and polishing small software treasures into industry stars. They are a dynamic, fully remote team of nearly 380+ colleagues spanning 50+ countries rewriting the playbook on SaaS innovation and collaboration.