Similar Jobs
See allService Desk Level 1 Analyst
Dyopath
US
Technical Support
Customer Service
Microsoft Office
Customer Support Specialist (T1)
Granum
US
Technical Support
SaaS
Troubleshooting
Corporate Help Desk Associate
ALO
MacOS
Windows
Troubleshooting
Software Support Specialist
CIC
US
Customer Service
Troubleshooting
Technical Support
Product Support Analyst II
Equip
US
Troubleshooting
Customer Service
IT Support
Responsibilities:
- Solving end user issues quickly and efficiently.
- Responding to tickets and maintaining the ticket system.
- Performing deep-dive troubleshooting across various platforms.
Qualifications:
- At least 2 years of Mac & Windows help desk experience.
- Experience in a customer-facing role with customer service success.
- Ability to establish and maintain key relationships with the internal team.
Benefits:
- Remote work environment.
- Generous paid time off benefit.
- Optional 401K matched by Personified.
Personified
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They lead technology and security programs for their clients, enabling them to focus on their mission-critical work, acting as an extension of their client teams.