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What You’ll Do:
- Learn CIC’s products and serve as a key support resource through our Customer Help Desk system
- Log, track, and manage support requests in our ticketing system with clear and accurate documentation
- Install and update software applications and hardware peripherals
What You Bring:
- A degree in Accounting, Business, or equivalent relevant experience
- Knowledge of servers or PC networking
- Previous experience in a customer-facing technical or software support role
Why You’ll Love Working at CIC:
- Competitive Pay: Annual salary range of $59,000–$70,500 , based on experience, skills, and location
- Fully Remote: Work from home and skip the commute
- Health & Wellness Benefits: Medical, dental, and vision coverage
CIC
CIC supports mission-critical systems used by cities and counties across multiple states. They value employees who enjoy untangling puzzles and genuinely helping people looking to grow their support expertise.