Answer customer questions about the product across a wide range of topics.
Write and update knowledge base content, including troubleshooting guides and feature explainers.
Use Centralize daily, provide feedback, and help shape the roadmap while collaborating with engineering.
Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.
Resolve advanced technical support cases for Lexware products that reach the second level via hotline, email, or remote support.
Document solutions in our ticketing system and collaborate with third-level support for in-depth error analysis.
Provide expert assistance to our customers, ensuring clear communication and systematic problem-solving.
Haufe-Lexware is a leading provider of business software and professional digital media. With a strong team and a focus on innovation, we foster a collaborative culture that values expertise and customer success.
Process user provisioning requests for Oracle Health (Cerner Millennium) and ensure accurate access via service records and system validation.
Maintain request tracking, follow SOPs, and escalate issues to leadership as needed.
Collaborate with stakeholders to resolve access issues and provide professional customer support.
Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business that helps government leaders achieve their mission by designing creative products and programs. The company is small but positioned for rapid growth, with a team that is fun, passionate, bold, and creative, living their mission to inspire people and make a lasting impact.
Lead support for CMS's enterprise AI services, keeping high-profile users productive and happy.
Own the support queue, set the standard for response and quality, and mentor support staff.
Maintain SOPs, knowledge base articles, and support UAT and post-deployment testing.
Skyward is a people-centered IT company focused on modernizing government services through innovative technology. They have a collaborative, motivated team with a culture of integrity, compassion, and authenticity.
Perform interviews, guide junior staff, and serve as a key contact for clients on IT audit and third-party assurance projects.
Test design, implementation, and operating effectiveness of controls, providing clients with solid advice matching organizational risks.
Work on diverse audit and advisory assignments, gaining fast-paced learning and increasing responsibilities.
Africa Talent by Deloitte is a separate legal entity based in South Africa, formed between Deloitte Africa and Deloitte Netherlands to meet the growing demand for talent in Africa and Europe. It focuses on recruiting and developing talent throughout Sub-Saharan Africa, offering a dynamic, inclusive, and high-performance culture with opportunities for local and international exposure.
Act as the primary functional SME for OpenLink Findur across trading, risk management, settlements, and accounting modules.
Lead or contribute to full lifecycle projects including scoping, design, build, test, deployment, and post-go-live support.
Drive major Findur enhancements such as new product onboarding, system upgrades, or business process automation.
capSpire is a global consulting and solutions company that partners with major energy and commodity companies to deliver practical solutions. With ten offices worldwide, it is recognized as a Great Place to Work and fosters a people-first, entrepreneurial, and collaborative culture.
Provide day-to-day application support for a variety of clients.
Provide training and coaching for colleagues to enhance team capabilities.
Assist in pre-sales activities via demos and offer expert advice on Cloud processes.
Version 1 is a technology transformation company trusted by global brands, delivering solutions for 30 years. With over 3,300 employees and €350/£300m revenue, it is a values-driven company recognized as a Great Place to Work and a premier AWS, Microsoft, and Oracle partner.
Lead the implementation and configuration of EHR software solutions for LTPAC customers, translating business requirements into effective system setups.
Deliver high-quality training and change management support to ensure user adoption and maximize value from the solution.
Act as the principal liaison between customers and internal teams, managing project communication and resolving configuration issues.
PointClickCare is a healthcare technology company that provides electronic health record (EHR) solutions for long-term and post-acute care providers. It is a large enterprise with a collaborative culture, offering remote work flexibility and a focus on employee development.
Own complex, ambiguous, or sensitive employee technology issues through resolution, coordinating with cross-functional teams.
Participate in a regular support queue rotation while maintaining dedicated time for service improvements.
Build and maintain AI-assisted playbooks, automations, triage workflows, and self-service experiences.
1Password is a cybersecurity company that provides enterprise password management and unified access management. With over 180,000 businesses and $400M in ARR, they are a remote-first, human-centric organization recognized on the Forbes Cloud 100.
Provide Level 1 and Level 2 technical support to PAR's customers, diagnosing and resolving hardware and software issues remotely.
Coordinate field service dispatch and support new system installations, staging, and commissioning.
Prioritize and manage support cases, determining when escalation or field service is required.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. They embrace a 'Better Together' ethos and focus on delivering unified customer experience solutions.