Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Monitor and triage alerts across security, network, systems, and cloud environments.
Perform initial troubleshooting and document findings clearly.
Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope.
DYOPATH is dedicated to providing stable, reliable, and secure operations. They are committed to learning, collaboration, and continuous improvement and has a supportive team environment.
Configure, optimize, and own scheduling tools for patient care.
Manage Epic build, triage tickets, and support cross-functional projects.
Provide technical guidance to schedulers and clinic staff, driving issue resolution.
Hummingbird elevates patient access so patients can get healthcare how, when, and where they need it. They manage patient access as a technology-enabled service and are obsessed with the connection between the people, processes, and technology.
Perform audits and quality control checks on study calendar builds and financial data entry.
Interpret complex clinical trial protocols into actionable electronic study calendars within the OnCore CTMS.
Build, configure, and maintain study calendars and financials.
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Own the first response experience, setting a clear, calm, and resolution-focused tone as the first point of contact.
Diagnose and fix common issues across devices, applications, and access, reducing downtime wherever possible.
Ensure every issue is correctly prioritised, categorised, and routed to avoid delays and misdirection.
Infinity Group is an innovative Microsoft Cloud Solution Partner based in the UK, excelling in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 180 professionals, they operate from offices in Tunbridge Wells and London Paddington.
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Validate and clarify the issue reported and answer how-to questions.
Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.
Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.
Prepare, contribute to, and lead implementation design sessions with customers for Supply Chain Management processes.
Rapidly configure, test, and help train Client Subject Matter Experts (SME’s) on Dynamics 365 FSC areas.
Identify functional gaps and conflicts in requirements and drive towards a resolution.
Ludia Consulting is a rapidly growing and innovative consulting firm specializing in Microsoft Dynamics Finance & Supply Chain (FSC), Customer Engagement, and Power Platform. They foster a collaborative environment where team members are encouraged to grow professionally and contribute to the community.
Provide guidance and technical instruction to enable diagnosis and repair.
Record data into a computer system, providing vehicle details.
Maintain quality, response rate and communicate with various teams.
MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise.
Assume end‑to-end ownership of an active, enterprise‑level Monday.com implementation.
Manage overall project execution from planning through implementation, deployment, and stabilization.
Facilitate progress across all project initiatives, including requirements gathering, design coordination, configuration, testing, and delivery of agreed‑upon outcomes.
The A.C.Coy Company is seeking an experience IT Project Manager. The company is looking for someone with 7+ years of experience.