Provide front line technical assistance for consumers, resolving issues with high-speed internet services and delivering exceptional customer experience.
Troubleshoot and resolve technical problems in a fast-paced environment, including internet connectivity and device-specific issues.
Demonstrate advanced product knowledge and solve customer issues on the first call as frequently as possible.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we prioritize a culture of inclusion and diversity where every employee feels valued.
Execute against high-priority tooling and automation initiatives across the operational stack.
Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency.
Identify gaps or inefficiencies in current tooling and proactively address them.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and profitable since 2022.
Drive critical production issues to timely resolutions with strong communication and leadership.
Lead risk assessments and postmortems to help teams spot patterns and prevent future incidents.
Analyze incident data and trends to identify improvements and reduce impact over time.
Grant Street Group helps public sector agencies run financial and tax solutions. They are a technology-focused company with a collaborative culture that emphasizes teamwork and professional excellence.
Process IT incidents and requests, ensuring prioritization and timely resolution.
Communicate clearly with all levels of the business regarding incident progress.
Collaborate with IT colleagues to resolve issues following ITIL principles.
Sigma provides IT services and support to various industries. They have been recognized as one of the Best Places to Work by the Sunday Times for three consecutive years, with a strong focus on their people and culture.
Work under the Project Manager to manage and oversee multiple projects, ensuring timely task and ticket completion.
Communicate with clients, vendors, and technicians via phone and email regarding scope of work and project timelines.
Organize and schedule on-site and remote projects, assist with policies, and train staff on the Project team.
Darkhorse Tech provides comprehensive Dental-Specific IT services, including managed services, project planning, and hardware/software sales. With 14 years of experience and roughly 1400 clients nationwide, the company focuses on relationship-driven partnerships and unparalleled support.