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Job Responsibilities:
- Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk.
- Troubleshoot and resolve Tier 1 issues following established protocols.
- Create accurate and detailed tickets for every customer encounter.
Qualifications:
- High school diploma or equivalent and minimum one year experience supporting hardware and software.
- Strong interpersonal, customer service, and problem-solving skills.
- Ability to work remotely in a dedicated space with reliable internet access.
What We Offer:
- Meaningful work that makes a difference in higher education.
- A virtual workplace with flexibility and work-life balance.
- Competitive pay and robust benefits for full-time employees.
CampusWorks
CampusWorks is a consulting firm dedicated to helping higher education overcome business and technological challenges to improve student success. As a large company, it offers a virtual workplace with a focus on work-life balance and community involvement.