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Essential Functions:
- Maintain call and support metrics at required level for assigned area.
- Escalate tasks due to need for higher technical ability or customer service skills.
- Utilize help request system to document work and customer interaction.
Qualifications:
- Two-year college degree in Computer Science or related discipline or equivalent experience.
- Minimum one year of experience in computer troubleshooting or similar technical field.
- Strong customer service, interpersonal, and communication skills.
Working Conditions:
- Position requires 40 hours/week with weekend and evening shifts.
- Must have reliable high-speed home internet and a designated workspace.
- May require travel with valid driver's license and insurance.
Liberty University
Liberty University is a Christian university dedicated to training champions for Christ through faith-driven education. As one of the largest Christian universities in the U.S., it employs a diverse community of faculty, staff, and student professionals united by a shared mission.