Respond to inbound technical support requests via phone, chat, or email.
Diagnose and troubleshoot hardware, software, and network issues.
Guide customers through step-by-step solutions and escalate complex issues when necessary.

Qualifications:

High school diploma or equivalent and prior call center experience.
Strong command of English, typing speed of 20+ WPM, and high-speed internet.
Basic proficiency in Microsoft Office and familiarity with Windows operating systems.

Compensation & Benefits:

HMO coverage with up to ₱120,000 for supervisors and dental assistance worth ₱5,000.
Free meal during training, allowances for rice, clothing, laundry, and meals.
Performance and loyalty bonuses, career growth opportunities, and employee shuttle services.

MCI

MCI is a tech-enabled business services company that delivers customer experience, business process outsourcing, and cloud technology solutions across industries including healthcare, retail, and financial services. With over 10,000 employees and multiple locations globally, MCI fosters a culture of continuous learning and career growth.

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