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Responsibilities:
- Field customer inquiries via phone, email, chat, and social media, resolving questions and concerns.
- Calmly attempt to resolve and de-escalate issues, escalating interactions when necessary.
- Respond to requests for assistance and process payments, tracking call information for auditing.
Qualifications:
- High School Diploma or equivalent with minimum 6 months customer service experience.
- Ability to type at least 25 words per minute and comfortable with Windows-based systems.
- Must be 18+ and reside in TX, TN, PA, MI, or FL with a dedicated home workspace and hardwired internet (15 Mbps down/10 Mbps up).
Benefits:
- Comprehensive health benefits including medical, vision, and dental.
- Financial tools such as 401(k), life insurance, FSA, and retailer discounts.
- Mental health resources and health/personal time off (HPT).
TP
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, they prioritize inclusion, diversity, and career growth.