Healthcare Customer Service Rep

Overview:

• Carenet Health is seeking a remote Healthcare Customer Service Rep to engage with health plan members and support their healthcare needs.
• This role focuses on making meaningful connections and encouraging members to take charge of their health through scheduled assessments.

Responsibilities:

• Provide quality service and identify customer needs to address healthcare related concerns through outreach programs.
• Respond to the needs of a 24/7/365 operation and meet established service and performance standards.
• Multi-task effectively while using excellent listening skills to process and document detailed information.

Qualifications:

• High school diploma or GED required, with the ability to read, write, and comprehend instructions.
• Strong computer skills including navigating multiple programs and a basic knowledge of Microsoft Office.
• Spanish speaking is a plus, along with solid judgment and problem-solving abilities.

Benefits:

• Competitive pay of $15.00 per hour with a supportive remote work environment.
• Comprehensive benefits including health, dental, and vision insurance, 401(k) with company match, and PTO.
• Additional perks like flexible spending accounts, employee wellness programs, and career development opportunities.