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8 of 9 jobs
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(7)
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Health
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Wellness
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Open Positions
Lead daily performance of frontline teams, ensuring quality and service standards. Drive employee development through coaching, mentoring, and continuous feedback. Collaborate cross-functionally to resolve operational issues proactively.
Coaching
Call Center
BPO
Healthcare
Managed Care
Provides quality driven telephonic clinical assessments, health education, and utilization management services. Provides triage assessments using telecommunications, in accordance with computer-based algorithms, protocols, and guidelines. Uses clinical knowledge to assess, disposition, make recommendations for care, provide education and health information.
RN
Clinical Assessment
Triage
Telecommunications
Reaching out to health plan members. Guiding them toward scheduling their care assessments. Giving them the encouragement they need to take that next step.
Data Entry
Microsoft Outlook
Microsoft Word
Customer Service
Communication
Take inbound calls from patients, providers and members Support members with their insurance needs, questions or concerns Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
Customer Service
Communication
Data Entry
Outlook
Word
Enjoy making outbound calls and reaching out to patients, members, and customers. Have a passion for helping patients make decisions that will enhance their healthcare experience. Make welcome calls and assist members and patients with benefits and insurance information.
Customer Service
Data Entry
Microsoft Outlook
Work independently to make clinical decisions on routine patient care matters. Provide patient-focused care and guidance on the phone or online. Monitor your own performance with dashboard metrics and look for ways to improve.
RN
Telehealth
Patient Care
Virtual Care
Team members will perform outbound calls to enroll the person into their food box program or to reauthorize the person into the program. Have a passion for helping members make decisions that will enhance their healthcare experience You will be making a difference in someone’s life!
Customer Service
Data Entry
Microsoft Outlook
Enjoy making outbound calls and reaching out to patients, members, and customers Outreach to patients to schedule appointments for preventative health screenings and assess for high risk Make welcome calls and assist members and patients with benefits and insurance information
Customer Service
Data Entry
Communication
Typing
Microsoft Outlook
You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone You’ll be responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination) Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
Data Entry
EMR
Scheduling
Communication Skills
Customer Service