Job Description
Take inbound calls from patients, providers and members, helping manage calls for those who may be sick or in emergent situations. You will support members with their insurance needs, questions, or concerns and help them understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations. You will provide 24/7 Triage Support, assigning priority for a Registered Nurse to provide health advice, and answer inquiries on benefit claims, appeals, and authorizations. Carenet Health interacts with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes.
About Carenet Health
Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey.