This remote position involves receiving and responding to prescription refill requests through various channels. Responsibilities include verifying prescription accuracy, dispensing refills, providing customer service, and analyzing data. The role requires adhering to schedules and collaborating with teams to enhance patient care.
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Take inbound calls from patients, providers and members, manage calls for patients that may be sick, and support members with their insurance needs. This role will also provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice. Answer inquiries on benefit claims, appeals, and authorizations.