Be the friendly voice supporting customers via inbound calls, handling sensitive information with care, answering questions about programs, and provide clarity and next steps to those in need, while documenting every case. Delight callers with patience and empathy, turning complex issues into simple solutions.

Serve as first point of contact, handling incoming calls from members and providers. Answer questions and offer guidance via the telephone in a prompt, courteous, and professional manner. Maintain knowledge of company policies/procedures, recent laws and regulations, and related computer systems.

Provide first level customer service regarding inquiries about product / account / usage and applications. Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients. Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

The Customer Service Representative is responsible for providing personal attention to every home owner through phone, email, and text. You will be working closely with the Sales team to support the home owner from start to finish with care, compassion, and empathy. Our ideal candidate is self-motivated, detail-oriented, organized, and team-focused.

Datavant's Customer Experience Representative will interact with Record HUB customers by addressing inquiries, resolving issues or complaints as well as educating customers, in a high call volume, fast-paced environment. They will investigate and solve product and service complaints, communicating and coordinating with colleagues as necessary.

As a part of our team at Mercury Marine, you will act as the primary contact for technical assistance with our dealers and boat builders for the Mercury Marine Outboard product line, while providing the highest level of technical support, as well as customer service. Follow through and take ownership in resolving product issues.

As a Member Support Representative, you will deliver exceptional care to members through multiple channels, including phone support. You will complete tasks and resolve member inquiries efficiently to deliver an excellent experience, while helping members achieve their desired outcomes. The shift for this role is Saturday, Sunday, and Monday, 11:30am-8:00pmEST. Benefits are not included.