Serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on product offerings, including rent, abo, myroadsurfer, and spots. Handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions. Coordinate existing bookings and subscriptions for updates, changes, or cancellations.

Provide first level customer service regarding inquiries about product / account / usage and applications. Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients. Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

Taking care of clients is at the heart of Alan's business, and User Care Experts are on the frontline to answer members, solve their problems, and offer an amazing customer experience; responsibilities include dealing with member requests, improving processes, coaching junior members, and contributing to various projects.

Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. Investigate, troubleshoot, and resolve client issues related to our product/service, escalating complex issues when needed. You will document interactions in the CRM and help customers understand product benefits within a driving, zero-bullshit culture.