Source Job

• Handle inbound customer inquiries and support requests in both French and English.
• Proactively reach out to customers requiring assistance or account reviews.
• Work in a fast-paced, scaling SaaS environment with a focus on retention and upselling.

Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development.

• Provide bilingual support to a dealer network on warranty policies, claims, and reimbursement inquiries.
• Process and review warranty claims for accuracy and compliance within a structured call centre environment.
• Manage recurring warranty administration tasks and meet service-level targets.

• Provide accurate, professional support to small-business banking clients in French and English.
• Recommend suitable business banking products and financial solutions through needs-based conversations.
• Work with internal partners to resolve complex issues and deliver a seamless client experience.

The hiring partner company provides business banking products and services to small-business clients across Canada. It offers a collaborative, inclusive remote culture with training, coaching, and professional development opportunities.

• Handle incoming telephone and email inquiries from internal and external customers to resolve issues and fulfill requests.
• Maintain the CMMS database by creating work orders, monitoring open orders, and documenting all call information.
• Follow up on calls, escalate issues per priority, and prepare reports while maintaining professional demeanor.

Black & McDonald is a facilities management and construction services company operating in Canada. With a large workforce, it values employee development and diversity in a supportive culture.

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Troubleshoot and resolve customer issues while maintaining high service standards.
• Accurately capture and update customer information in internal systems and CRM platforms.

MCI is a fast-growing tech-enabled business services company delivering Customer Experience, Business Process Outsourcing, and technology solutions across multiple industries worldwide. The company employs over 10,000 talented individuals and fosters a diverse, equal opportunity work environment.

• Serve as the primary point of contact for callers with a warm, professional presence.
• Manage scheduling, gather client information, and route calls to the right teams.
• Work fully remotely using RingCentral, Google Workspace, and client management platforms.

The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.

• Handle English- and Mandarin-speaking customer inquiries via phone, email, and instant messaging.
• Prepare estimates, product details, pricing, and glass/order information; send invoices and collect deposits.
• Coordinate approvals, follow up with customers, and support scheduling using online tools.

Wing is on a mission to redefine the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company provides job security, stability, and an inclusive, supportive culture for its remote workforce.

• Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
• Create, update, and manage customer cases accurately while following compliance and process requirements.
• Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.

Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.

• Field customer inquiries and resolve questions, issues, and concerns via phone, email, chat, or social media.
• De-escalate issues calmly, escalate when necessary, and track call information for auditing and reporting.
• Meet sales objectives and provide feedback on call issues to improve service delivery.

TP is a leading global provider of digital business services, partnering with major brands to optimize operations through technology. With a global workforce of 500,000 across 300 languages, TP fosters an inclusive culture focused on career growth and community impact.

• Handle incoming and outgoing calls to assist customers with roadside assistance needs, ensuring their safety and moving plans.
• Use multiple computer programs simultaneously while providing calm, empathetic, and solution-oriented support.
• Work a flexible 40-hour schedule including weekends and holidays, following established procedures to meet quality metrics.

U-Haul provides do-it-yourself moving equipment and storage solutions. As a large company with thousands of employees, they emphasize a culture of health and wellness, offering comprehensive benefits to support their team.

• Handle inbound calls efficiently, schedule/reschedule appointments, and complete daily administrative tasks for the Call Center support team.
• Provide excellent customer service with a professional, confidential work ethic and knowledge of HIPAA regulations.
• Work remotely from approved states (PA, MD, VA, DC, FL, GA) with reliable internet and a quiet dedicated space.

Vision Innovation Partners exists to protect and restore vision. The company offers a culture centered on its Shared Values – PATIENTS, with opportunities for growth and development.

• Handle inbound and outbound calls to book and confirm appointments for members.
• Follow up on missed visits and update scheduling systems quickly and accurately.
• Escalate urgent member needs as they arise while working fully remotely.

Urrly is a company that helps members access care by managing appointment scheduling and follow-ups. They emphasize fairness and use AI to review applications, with a culture focused on clear tasks, stable work, and follow-through.

• Manage and grow a portfolio of client accounts in the steel fabrication industry, ensuring adoption, retention, and renewals.
• Act as the main point of contact for clients, leading check-ins, business reviews, and identifying upsell opportunities.
• Collaborate with sales, product, and support teams to drive client success and gather feedback for product improvement.

Eterio Realities builds augmented reality tools for industrial manufacturing, including FabStation, an AR-enabled manufacturing execution system used by 250+ fabrication shops worldwide. The company has a team of 30+ people across Canada and India, with a fully remote, collaborative culture focused on innovation.

• Handle customer inquiries in Spanish and English, including complex calls related to healthcare plans and billing.
• Provide high-quality service, document all interactions, and resolve issues by coordinating with internal teams.
• Achieve performance metrics, maintain compliance with HIPAA, and use various CRM and EMR systems.

VXI is a customer service and technology solutions company. They mention a supportive and inclusive work environment with opportunities for growth.

• Handle incoming calls and provide timely responses to member and provider inquiries.
• Document customer interactions in a CRM system and maintain accurate account history.
• Collaborate with team members and make outbound calls to follow up on voicemail and support operational needs.

Qualfon is a global provider of omnichannel customer experience and business support solutions, supporting clients with call center, lead generation, and ecommerce services. The company aims to create job opportunities and foster a supportive, purpose-driven team culture.

• Review and format clients' press releases for grammatical and spelling errors under tight deadlines.
• Support clients with requests and enquiries via phone and email, acting as their primary contact.
• Assist with regulatory filings (SEDAR/EDGAR) and account maintenance tasks like email lists and multimedia libraries.

Notified is a technology partner dedicated to investor relations and public relations professionals, offering integrated platforms for press release distribution and media targeting. It is an affiliate of Equiniti, a global fintech with over 5,000 employees, and is powered by GlobeNewswire.

• Provide responsive, professional customer support to English- and Spanish-speaking customers across the US and Canada.
• Troubleshoot technical issues related to fleet management and transportation technology solutions.
• Collaborate with teammates and use support tools to document, track, and resolve customer requests effectively.

They provide technology-driven fleet management and compliance solutions for transportation customers across the United States and Canada. They foster a collaborative remote environment focused on customer satisfaction and professional growth.

• Provide professional and courteous customer support in Russian and/or Ukrainian and English.
• Assist customers with inquiries and deliver clear, accurate, timely resolutions while meeting performance targets.
• Follow company policies, SOPs, and data security guidelines, and complete all training and certification requirements.

An enterprise client providing customer support for a growing international customer base. The company emphasizes professional, high-quality customer experiences and a culture of punctuality, productivity, and continuous improvement.

• Deliver virtual care by reviewing patient histories and determining treatment candidacy on an asynchronous telehealth platform.
• Prescribe medications when appropriate and communicate with patients through secure messaging.
• Collaborate with multidisciplinary teams to refine clinical workflows and improve patient and provider experiences.

Phoenix is a Canadian telehealth platform making specialist healthcare accessible through an asynchronous, patient-centric model. Founded in 2019, the company is a small, collaborative team that values in-person problem-solving and creative impact at its Toronto HQ.

• Handle inbound and outbound calls as the first point of contact for customers.
• Assist with payments, renewals, cancellations, and resolve issues promptly.
• Document interactions, collaborate with the team, and maintain high customer satisfaction.

We are UNIFIN, Inc., a growing tech company focused on building innovative digital solutions. We value creativity, collaboration, and continuous learning.