French Customer Service Support Agent

Position Overview:

• You will be a key point of contact for French-speaking customers, providing friendly and professional support across multiple channels.
• You will assist with customer questions, resolve concerns, and find effective solutions while keeping the customer experience at the heart of everything you do.

Key Responsibilities:

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

Candidate Qualifications:

• High School Diploma/GED and fluency in French and English (spoken and written) are essential.
• Previous experience in a customer service or call centre environment, preferably within a BPO environment.
• Strong problem-solving skills and the ability to handle high volumes of customer interactions while maintaining quality service.