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Responsibilities:
- Follow up with other support staff to ensure satisfactory ticket resolution.
- Support team leads with admin tasks and coordinate escalations.
- Help ensure fulfilment of service requirements for the role.
Required Skills & Qualifications:
- Must read, write, and speak English at an advanced level and Italian fluently.
- At least 2 years of customer service experience directly interacting with consumers.
- Proficient in Microsoft Office Suite and able to learn new software.
About the Role:
- Full-time permanent position based in Canada.
- Fluent in Italian at expert or native proficiency level.
- Work in a stimulating, fast-paced environment as a proactive team player.
Dynata
Dynata is the global leader in online data collection for the market research industry. We have a collaborative, inclusive culture with a focus on excellence and have been recognized with the 2026 ATD BEST Award for talent development.