Provide exceptional and efficient customer service across telephone, email, webchat and social media channels. Use problem-solving skills to support customers, resolve their queries, and create positive experiences. Ensure all customers are supported in accordance with regulatory requirements to protect them, exhibiting excellent attention to detail and knowledge of client processes and products.
Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts, including handling customer inquiries, analyzing payment history, and communicating statuses. Hours are Monday-Friday, 7AM-7PM. Work with leading technologies and systems with a dedicated team of leaders and peers.
As part of the Community Support team, you will play a key role in upholding Raya’s values and delivering a world-class member experience, being the voice of the company, helping members navigate questions, resolve issues, and feel genuinely supported, approaching support with the same mindset as hospitality.
Join a dedicated team of customer service professionals in a remote role. Be part of a supportive and friendly team, and make a difference by helping customers with care and professionalism. Duties include answering calls, escalating customer queries, providing timely resolutions, and general administrative tasks.
Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of heart health. As a Patient Experience Coordinator, you will provide exceptional support to patients and providers, ensuring sessions are completed without any issues. You will schedule sessions, communicate with the care team, troubleshoot technical issues, and collect patient feedback.