Remote Customer service Jobs · Hospitality

• Respond to guest inquiries regarding room reservations, availability, and special offers.
• Assist in resolving guest challenges and ensure effective follow-through.
• Upsell resort services and ensure accurate billing and financial transactions.

The Dunlin, Auberge Collection, is a coastal escape in South Carolina's Sea Islands offering a boutique luxury resort experience. It is part of the Auberge Collection, a portfolio of 30 extraordinary hotels, resorts, residences, and private clubs, fostering a culture of crafted luxury and gracious service.

• Serve as the voice of our customers, providing exceptional support across multiple channels to ensure a seamless experience for hotel partners.
• Strengthen client relationships and promote software adoption by gathering feedback and sharing insights with the team.
• Create training materials and update support resources while staying ahead of system updates to make a lasting impact.

Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries. With over 650 employees across 40+ countries, we are a remote-first team recognized as a top workplace and on Deloitte's Technology Fast 500.

• Serve as the main guest contact for 108+ Smoky Mountain vacation rental cabins during assigned hours.
• Handle guest messages and calls across text, email, Airbnb, and VRBO.
• Coordinate after-hours maintenance with local vendors and log all interactions for smooth handoffs.

Hire Hangar is a talent placement company connecting top talent with vetted employers. They focus on providing competitive pay and real growth opportunities for contractors.

• Ensure smooth running of roadshow events, handling hospitality and customer rapport.
• Manage on-the-day venue logistics, product triage, and uphold consistent event quality.
• Build relationships with customers and colleagues, sharing best practices across locations.

WeBuyVintage is one of the UK’s largest buyers of jewellery, antiques and collectibles, running over 250 valuation events monthly. We have grown from a pub-table idea into an eight-figure business with 80 co-workers and are on a mission to make our brand universally recognised.

• Assist clients with selecting and booking hotel accommodations.
• Provide accurate information on hotel options, amenities, pricing, and availability.
• Maintain accurate records of client interactions and bookings.

We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.

• Assist clients with booking and managing hotel reservations from home.
• Share accurate details on amenities, pricing, and availability.
• Communicate professionally via phone, email, or messaging.

Destination Careers connects hospitality professionals with remote roles. They offer a supportive team environment and flexible scheduling.

• Assist clients with booking, updating, and managing hotel reservations from a home office.
• Provide details on amenities, pricing, and availability while managing reservation changes.
• Communicate professionally via phone, email, and messaging with a focus on hospitality.

Sara is a travel booking company specializing in hotel reservations. They offer a supportive team culture and flexible remote work arrangements.

• Respond to guest inquiries about room reservations, availability, pricing, and special offers.
• Assist in resolving guest challenges and ensure follow-through to exceed expectations.
• Work closely with team members and other departments to ensure accurate billing and financial transactions.

The Dunlin is a boutique luxury retreat on Johns Island, South Carolina, offering 72 cottage-style rooms and a destination spa. It is part of Auberge Collection, a portfolio of 30 hotels, resorts, and residences.

• Respond to guest inquiries regarding room reservations, availability, pricing, and special offers with personalized service.
• Ensure accurate billing and financial transactions while collaborating with team members to exceed guest expectations.
• Upsell resort services and offerings to educate guests on all available experiences.

The Lodge at Primland is a luxury mountain resort on 12,000 acres in Virginia's Blue Ridge Mountains, offering refined accommodations, championship golf, a full-service spa, and outdoor adventures. As part of the Auberge Collection with 30 unique properties, they foster a culture of gracious hospitality and teamwork.

• Assist and support existing hotel customers daily via phone, email, and chat in English and Spanish or Portuguese.
• Resolve complaints, troubleshoot escalated issues, and build client loyalty to drive product adoption.
• Gather feedback, contribute to tutorials, and attend training sessions to stay current on system updates.

Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, they foster a remote-first culture of innovation and collaboration.