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Cloudbeds
Cloudbeds
4 open remote positions
Cloudbeds is transforming the hospitality industry with its intelligent platform that powers properties across 150 countries. They are a remote team of 650+ employees that values innovation and travel, and they have received numerous awards for their technology and workplace culture.
Benefits Overview
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Open Positions
Plan, launch, and optimize global paid media campaigns across various platforms. Build and execute ABM-style campaigns using target account lists from Salesforce. Manage budget pacing and performance across channels with focus on efficient pipeline generation.
LinkedIn Ads
Salesforce CRM
Google Analytics
Design and implement reliable and scalable AWS architecture. Support the CICD process with ArgoCD and GitOps, automating deployments with Terraform. Optimize system performance and troubleshoot issues, collaborating with development teams.
AWS
Kubernetes
Terraform
Grafana
You will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries. You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone. You will collaborate across departments to identify and resolve subscription-related product bugs/issues.
Customer Service
Excel
Google Sheets
Facilitate client onboarding, training, and ongoing support via video, phone, and email. Resolve customer inquiries and troubleshoot escalated issues across multiple channels. Partner with Sales to define success, demonstrate ROI, and drive retention.
Salesforce
Hospitality
Customer Support
Project Management
Communication