Cloudbeds

9 open remote positions

Cloudbeds builds a unified hospitality platform that powers hotels in 150+ countries and processes billions in bookings annually. It is a remote-first team of 650+ people across 40+ countries with a culture of innovation, inclusion, and collaboration.

Salary Distribution 4 of 9 jobs

Benefits Overview 9 of 9 jobs

PTO (9) Parental Leave (8) Home Office Stipend (7) Professional Development (7) Remote First (3) Home office stipend (2) Professional development (2) Remote Work (2) Wellness Fridays (2) Parental leave (1)

Open Positions

  • Guide Latin American hotel clients through full accounting onboarding, including chart of accounts mapping, tax configuration, and e-invoicing compliance.
  • Translate customer business processes like night audits and month-end close into properly configured Cloudbeds environments.
  • Support integrations with accounting platforms and troubleshoot discrepancies with a hands-on, solutions-oriented approach.

  • Lead, coach, and develop a specialized team of Customer Recovery Coaches focused on preventing churn and restoring trust.
  • Set the operating rhythm for recovery motions, including risk queue triage, Fire-Team mobilizations, and weekly retention forecasts.
  • Partner with Product, Engineering, Support, and Sales to turn reactive support into proactive rescue operations and drive systemic improvements.

  • Act as the subject matter expert on data reporting, creating and optimizing reports to help clients understand key metrics like ADR, RevPAR, and occupancy.
  • Analyze data discrepancies, troubleshoot reporting issues, and provide coaching to customers on data interpretation to drive revenue growth.
  • Collaborate with internal teams to enhance reporting tools and improve data accessibility for hoteliers.