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Cloudbeds
Cloudbeds
10 open remote positions
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, they foster a remote-first culture of innovation and collaboration.
Benefits Overview
10 of 10 jobs
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Open Positions
Assist and support existing hotel customers daily via phone, email, and chat in English and Spanish or Portuguese. Resolve complaints, troubleshoot escalated issues, and build client loyalty to drive product adoption. Gather feedback, contribute to tutorials, and attend training sessions to stay current on system updates.
Customer Support
Hospitality
English
Spanish
Problem Solving
Set and evolve the technical strategy for Revenue Intelligence, translating product goals into coherent architecture and executable plans. Lead design and delivery of complex capabilities across web applications, APIs, event-driven services, data pipelines, and analytical storage. Identify and resolve systemic risks in scalability, reliability, security, and operability before they become recurring problems.
Python
AWS
Kubernetes
PostgreSQL
Terraform
Drive client success by training hoteliers on the Cloudbeds platform to optimize their operations and guest experience. Leverage hospitality expertise to design personalized onboarding strategies that reduce friction and boost adoption. Collaborate with Sales and Product to transform customer feedback into systemic improvements and long-term loyalty.
Revenue Management
SaaS
Customer Training
Communication
French
Provide exceptional customer support to hotel properties across multiple channels, resolving inquiries and troubleshooting issues. Foster strong customer relationships to drive loyalty, retention, and increased software adoption. Create training materials and update support resources to stay ahead of system updates.
Hospitality
Customer Service
Communication
Problem Solving
Handle billing and subscription inquiries via email and phone, escalating complex issues when necessary. Manage billing tickets and calls, taking ownership of follow-ups and resolving sensitive customer situations. Analyze billing ticket trends and propose improvements to enhance the customer experience.
Billing Support
Customer Service
Excel/Google Sheets
Portuguese
Analytical Skills
Manage a focused portfolio of high-value hotel customers in Thailand as their primary point of contact and strategic advisor. Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies. Conduct regular on-site property visits across Thailand and collaborate cross-functionally to resolve complex escalations.
Hospitality
Strategic Account Management
Revenue Management
Communication
Salesforce
You will step in at the critical moment clients configure and activate their communication tools, acting as a strategic operational partner to get their guest communications running. You will demystify telecom and compliance, navigate A2P 10DLC registrations, and own the guest communication pipeline by troubleshooting messaging channels. You will collaborate with Onboarding Coaches, maintain flawless context in CRM, and standardize repetitive tasks using automation to focus on personalized guidance.
Technical Support
Salesforce
Own Cloudbeds' thought leadership strategy and editorial calendar to define industry narratives. Lead original research programs end-to-end, transforming data into authoritative content. Develop executive viewpoints and presentations that drive the company's industry narrative.
Thought Leadership
Content Strategy
Writing
Executive Communication
Facilitate client onboarding, training, and ongoing support via video, phone, and email. Resolve customer inquiries and troubleshoot escalated issues across multiple channels. Build strong client relationships to promote product adoption and drive retention.
Customer Support
Training
Hospitality
Salesforce
Communication
Design, build, and operate customer-facing POS experiences across React Native, Expo, Python, and TypeScript, focusing on usability and reliability. Develop offline-first capabilities using SQLite and synchronization patterns to ensure properties can operate during connectivity issues. Own observability, automated testing, release quality, performance, security, and production support for customer-critical workflows.
Python
TypeScript
React Native
PostgreSQL
Terraform