Customer Support Coach (Remote) Indonesia

What You Will Do:

• Assist and support existing hotel customers daily via phone, email, and chat in English and Spanish or Portuguese.
• Resolve complaints, troubleshoot escalated issues, and make outbound calls as needed.
• Gather feedback, contribute to tutorials, and maintain strong customer relationships.

Key Competencies:

• Product delivery expertise: clearly communicate the product and brand to diverse clients.
• Highly organized, proactive, self-starter with a passion for improving processes.
• Outstanding communication and empathy, with ability to multitask in a fast-paced environment.

What You’ll Succeed With:

• 1+ years of hospitality experience in front desk, night audit, revenue management, or similar roles.
• Native or fluent English; fluency in Spanish or Portuguese is a plus.
• Excellent problem-solving skills, emotional management, and strong internet connection.

Benefits:

• Remote first, remote always with fully paid parental leave.
• Monthly Wellness Fridays for an extra-long weekend.
• Home office stipend and professional development courses via Cloudbeds University.