Provide exceptional customer support to hotel properties across multiple channels, resolving inquiries and troubleshooting issues.
Foster strong customer relationships to drive loyalty, retention, and increased software adoption.
Create training materials and update support resources to stay ahead of system updates.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are a remote team of over 650 employees across 40+ countries, with a culture of innovation, diversity, and collaboration.
Provide end-to-end support to key community members, including the Luxury segment, ensuring complete resolution of issues.
Communicate in English and Spanish, handling complex cases with autonomy and high hospitality standards.
Collaborate with stakeholders, manage emergencies, and drive performance improvements.
Airbnb connects travelers with unique stays and experiences offered by hosts in almost every country. With over 5 million hosts and 2 billion guest arrivals, it fosters a culture of inclusion and belonging.
Facilitate client onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Build strong client relationships to promote product adoption and drive retention.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform powering properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the company fosters a collaborative, remote-first culture focused on innovation and transforming hotel operations.
You will step in at the critical moment clients configure and activate their communication tools, acting as a strategic operational partner to get their guest communications running.
You will demystify telecom and compliance, navigate A2P 10DLC registrations, and own the guest communication pipeline by troubleshooting messaging channels.
You will collaborate with Onboarding Coaches, maintain flawless context in CRM, and standardize repetitive tasks using automation to focus on personalized guidance.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform to power properties across 150 countries, processing billions in bookings annually. The fully-remote team of 650+ employees across 40+ countries is diverse, innovative, and passionate about transforming hospitality through AI and unified solutions.
Consult customers via calls, email, and chat on all questions regarding our websites.
Resolve customer issues promptly to ensure retention and promote our services.
Maintain high service quality while analyzing customer emotions and adapting to difficult situations.
Social Discovery Group (SDG) solves loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms that connect people globally. The company employs a diverse international team of digital nomads working remotely worldwide, and has been recognized as a Great Place to Work (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
Handle billing and subscription inquiries via email and phone, escalating complex issues when necessary.
Manage billing tickets and calls, taking ownership of follow-ups and resolving sensitive customer situations.
Analyze billing ticket trends and propose improvements to enhance the customer experience.
Cloudbeds provides a unified platform for hospitality, powering properties across 150 countries and processing billions in bookings annually. They are a remote-first team of 650+ employees across 40+ countries, fostering a diverse and innovative culture.
Drive client success by training hoteliers on the Cloudbeds platform to optimize their operations and guest experience.
Leverage hospitality expertise to design personalized onboarding strategies that reduce friction and boost adoption.
Collaborate with Sales and Product to transform customer feedback into systemic improvements and long-term loyalty.
Cloudbeds provides an intelligent hospitality platform that powers properties in 150 countries, processing billions in bookings annually. With 650+ employees across 40+ countries, it is a remote-first, inclusive company focused on transforming hotel operations through innovative technology.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
Support clients with hotel booking requests and provide timely, professional responses.
Review and confirm reservation details while documenting interactions accurately.
Attend virtual training sessions and maintain a customer-focused, self-motivated approach.
This company connects travelers with hotel and travel accommodations, focusing on delivering stress-free stays. It appears to be a smaller organization offering flexible remote work and performance-based earning.
Assist clients with hotel research, bookings, and providing accurate pricing and availability information.
Respond to client inquiries via phone, email, and chat while maintaining organized records.
Participate in virtual training and team meetings to deliver excellent customer service.
We are a growing travel support team assisting clients with hotel reservations and travel information. We offer a remote work environment with flexible scheduling and ongoing training.
Answer customer messages by email, chat, and phone quickly and kindly.
Solve common questions yourself and pass complex issues to the right team with clear notes.
Handle urgent problems fast and keep customers updated until resolved.
Wing Assistant builds AI-enabled workforce solutions for growing businesses. They help companies get high-quality support across roles like executive assistance, admin support, customer support, and more.
Provide front-line support and occasional sales assistance to English, Spanish, and Russian-speaking drivers and fleet managers in the USA and Canada.
Proactively identify areas for product/service improvements and participate in implementing solutions to increase customer satisfaction, growth, and retention.
Work as a team player with a desire to impact the organization and grow into upper-level positions quickly.
HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Their top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.
Provide customer support for website users via chat and email.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain records of customer interactions and enter data into CRM and other tools.
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.
Respond to customer inquiries in English and Spanish via phone, email, SMS, and chat with professionalism.
Serve as primary contact for Spanish-speaking families, translating communications and ensuring equitable access.
Maintain detailed records of interactions, resolve issues, and collaborate to enhance customer experience.
Odyssey partners with state agencies to design, launch, and operate ESA and grant programs, providing technology and operations for education funding. The company operates across 6 states, serving 200,000+ students and managing over $1B in funds, with backing from investors like a16z.
Assist clients with selecting and booking hotel accommodations.
Provide accurate information on hotel options, amenities, pricing, and availability.
Respond to client inquiries via phone, email, and online platforms in a timely and professional manner.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We offer a supportive team environment, training, and mentorship for growth.
Provide exceptional support to guests via calls, emails, and chat, ensuring every interaction ends with a smile.
Collaborate with internal teams to address queries accurately and promptly, improving overall satisfaction.
Continuously identify process enhancements to deliver efficient and delightful customer experiences.
Headout is a travel marketplace connecting guests to real-life experiences, from tours to museums to live events. With $200M+ in revenue and a profitable business, the company values ownership, craft, and impact.
Assist clients with researching, planning, and securing hotel accommodations for memorable travel experiences.
Provide accurate information on hotel options, amenities, pricing, and availability via phone, email, and online platforms.
Collaborate with team members to ensure a smooth client experience and stay informed on travel trends.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our team offers a supportive environment and mentorship for growth.
Provide world-class client support by answering calls and help tickets from camp directors, staff, and parents with empathy and ownership.
Develop deep knowledge of the Campminder platform through a comprehensive 3-week training and continuously learn about new features.
Maintain accurate records and identify product or procedural improvements to enhance the client experience.
Campminder builds software for summer camps, helping them manage their operations and create meaningful experiences for kids. With a stable, profitable business and a values-led culture, it has been named one of Outside Magazine's Best Places to Work for 7 consecutive years.
Manage a focused portfolio of high-value hotel customers in Thailand as their primary point of contact and strategic advisor.
Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies.
Conduct regular on-site property visits across Thailand and collaborate cross-functionally to resolve complex escalations.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform for properties across 150 countries. With over 650 employees across 40+ countries, they are recognized as a top workplace and focus on innovation and inclusion.