Respond to customer inquiries related to billing, payments, and invoicing across multiple communication channels.
Maintain accurate customer account balances and collaborate with Accounts Receivable to resolve payment issues.
Identify opportunities to improve workflows and support quality through technology and data.
This role is listed on behalf of a partner company that provides billing solutions within a fast-growing technology environment. They are a collaborative team with international staff, offering a remote, multilingual work culture focused on continuous improvement.
Record and monitor accounting transactions and assist with AP/AR reconciliations.
Coordinate property onboarding and offboarding while maintaining compliance.
Respond promptly to owner inquiries and handle chargeback disputes across OTAs.
We connect U.S.-based property management and short-term rental companies with highly skilled virtual professionals. We are a growing company that values dependability, collaboration, and support.
Support daily property management operations, including customer inquiries, rentals, and billing.
Maintain accurate records, coordinate move-ins/outs, and manage delinquent accounts.
Create and improve SOPs, prepare reports, and identify process improvements.
This partner company manages a growing portfolio of properties. They are looking for a remote coordinator to support daily operations and customer service.
Maintain accurate records, share feedback with internal teams, and adapt to changing priorities across support activities.
Our partner is a transportation company that connects riders, drivers, and healthcare partners through a reliable platform. They are a growth-oriented company with a global team, emphasizing empathetic support and continuous improvement.
Provide empathetic support via email, chat, and online platforms, resolving billing issues and maintaining client records.
Manage collections and delinquent accounts, resolve disputes, and uphold billing standards through process improvements.
Collaborate with the team, share best practices, and support onboarding while thriving in a fast-paced, remote environment.
Healthy Gamer provides modern, inclusive, and affordable mental health care, with a focus on the gaming community. Since 2019, they have helped over 14,000 people across 119 countries and are in the top 0.1% of Twitch streamers and top 1% of YouTube channels, building a culture of innovation and passion.
Manage rent ledgers, tenant payments, account reconciliations, and financial reporting for U.S.-based property management clients.
Perform bank reconciliations, process AP/AR transactions, and prepare monthly financial statements including balance sheets and P&L reports.
Assist with budgeting, forecasting, cash-flow tracking, and ensure compliance with U.S. property management accounting standards.
OurAssistants connects property management companies with highly skilled virtual professionals. The company focuses on delivering reliable operational and financial support while building a growth-driven and collaborative remote work environment.
Manage customer inquiries through email and other channels, providing timely support for subscriptions, billing, and events.
Troubleshoot account issues and guide customers toward effective solutions.
Collaborate with internal teams to improve processes and strengthen customer retention.
The partner company is a customer-focused organization that supports subscriptions, memberships, and events. It operates in a collaborative remote environment with global teams, focusing on customer satisfaction and retention.
Manage a portfolio of 100+ customer accounts with strategic guidance and support.
Drive customer adoption, engagement, retention, and overall account health.
Partner with Product and Engineering teams to improve customer experience and influence product development.
Our client is a fast-growing SaaS company building products for the Shopify ecosystem. With a customer-first mindset and a collaborative startup culture, the team is focused on helping Shopify merchants grow through innovative technology and exceptional customer experiences.
Provide exceptional customer service to Airbnb's premium community, handling complex cases and ensuring resolution.
Utilize strong communication skills in English and Spanish to support guests and hosts across multiple channels.
Adapt to a fast-paced environment, demonstrating flexibility and ownership while collaborating with stakeholders.
Airbnb is a community marketplace for unique stays and experiences, connecting hosts and guests globally. With over 5 million hosts and 2 billion guest arrivals, Airbnb fosters a culture of inclusion and belonging.
Own HubSpot data hygiene and build clean deal-desk processes.
Standardize account management workflows from proposal to signed contract.
Maintain customer health score inputs and cohort reporting.
A bootstrapped, US-based B2B SaaS company in the earned-media / digital-PR space that helps brands place stories on major publisher wires. Small, frugal, and moving fast.
Investigate and resolve account administration, billing, and pricing issues for customers.
Partner with internal teams to solve complex problems and drive continuous improvement.
Mentor team members and create technical documentation to enhance support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Provide real-time assistance to travelers across French, English, and Spanish channels.
Handle multiple cases with empathy, accuracy, and professionalism under pressure.
Use CRM tools to track interactions and collaborate with internal teams for resolution.
This partner company delivers real-time support to international travelers. It operates remotely with a focus on customer experience and global travel operations.
Facilitate client onboarding, training, and support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Partner with Sales to define success, demonstrate ROI, and drive retention.
Cloudbeds builds a unified platform for hospitality, powering properties across 150 countries. With over 650 employees in 40+ countries, they are a diverse, remote-first team focused on AI-driven innovation.
Act as the first point of contact for customers, handling complex issues across phone, chat, and email with empathy and ownership.
Consistently meet performance targets on resolution rate, quality, and handling time while maintaining accurate records and data privacy.
Proactively contribute to team knowledge sharing, take ownership of personal growth through feedback, and embody Wise’s values.
Wise is a global technology company building the best way to move and manage the world’s money, with a mission to make international payments easier and cheaper. As a fast-growing company with a diverse team, Wise fosters an inclusive, equitable culture where employees are empowered to contribute to its mission.
Responsible for resolving client inquiries and concerns specific to the Billing process.
Monitor and respond to email and phone inquiries, ensuring timely and consistent communication.
Collaborate with billing team members to escalate issues and improve client experience.
The company provides billing and client care services, focusing on high-touch support and retention. Company size and culture are not specified in the posting.
Coordinate and track projects from start to completion, ensuring timely delivery and resolving issues proactively.
Provide exceptional customer service in both Spanish and English, managing calls and emails to build strong client relationships.
Handle billing, invoicing, and payment tracking while supporting business development through outbound follow-ups.
We are a staffing agency recruiting on behalf of a growing service-based business. We are a remote-first company with a focus on client satisfaction and operational efficiency.
Support travellers in real time, manage requests, and ensure excellent service throughout their journey.
Work flexible hours in a fast-paced environment, multitasking with CRM and operational tools.
Demonstrate empathy, adaptability, and strong communication skills in French, English, and Spanish.
We are a travel-focused company providing customer support services for an international clientele. We operate as a fully remote organization with a dynamic international team, offering independent contractor agreements.
Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.
Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.
Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
Proactively identify recurring issues and contribute to process improvements and knowledge management.
They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.