Customer Support Specialist

Accountabilities:

• Support riders, drivers, and partners through phone, chat, and email by resolving trip-related issues, scheduling questions, and account concerns.
• Coordinate real-time trip updates, including delays, cancellations, driver reassignments, and pickup changes.
• Assist with driver onboarding by guiding new drivers through registration, document verification, and initial trip preparation.

Requirements:

• Minimum 2 years of experience in customer service or customer support, preferably supporting US-based customers.
• Professional fluency in English, both written and spoken.
• Ability to handle phone-heavy support environments and manage multiple conversations simultaneously.

Benefits:

• Fully remote work opportunity from Brazil and other supported Latin American locations.
• Competitive monthly compensation ranging from USD 1,000 to USD 1,500.
• 10 paid time off days after successful completion of the probationary period.