Remote Customer service Jobs • Latin America

As an Onboarding Coach you will support customers and internal teams in terms of all general billing questions. As an Onboarding Coach , you will make our company motto of “more reservations, happier guests” a reality by providing outstanding support to our customers around the world.

Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support.

We're looking for a proactive and reliable Customer Care Agent to join our growing team. As the front line of communication with our customers, you'll deliver fast, helpful, and empathetic support. The ideal candidate has experience working in a customer support role, thrives in a fast-paced environment, and is comfortable navigating ambiguity while staying focused on delivering results.

Answer customer calls for service on servers or equipment, dispatch tickets to appropriate technicians, and perform basic troubleshooting over the phone. Differentiate between hardware and IT issues, route hardware issues to technicians for on-site visits, and route IT issues to remote support team.

Join Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals. As a valued member, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Remote work allows you to craft a work-life balance. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

As an Ops Specialist, you will be accountable for conducting account verification, detecting and preventing fraudulent activities, processing player redemptions and maintaining compliance with company policies and procedures. You will also proactively detect and prevent fraudulent accounts and suspicious transactions; review transaction reports; conduct KYC procedures; manage payments operations; and collaborate with internal teams.

As a Customer Support Associate, you will handle the help desk's most frequent questions and ensure exceptional customer satisfaction. You will be crucial in meeting departmental KPIs and SLAs. Strive to reduce incoming volume by focusing on first-contact resolution, providing comprehensive solutions, and proactively advising customers on best practices. Gather valuable customer feedback to improve products and services. Assist in handling billing queries and processing refunds.