Manage the end-to-end implementation journey for new customers. Responsible for technical setup, platform training, and strategic integration with tools like Salesforce, HubSpot, and Aircall. This is a remote role for Latin America-based professionals with strong English skills and experience in SaaS environments.
Job listings
Latin America
Unlimited PTO
Respond to customer inquiries via email or Zendesk, resolve customer issues and complaints effectively, and provide accurate information about products and services. Guide customers through troubleshooting processes and document customer interactions and solutions in the CRM system (HubSpot).
You will identify areas of risk and takes steps to prevent customer or revenue churn. You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans. As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.