Remote Customer service Jobs • Latin America

Works under moderate supervision to answer general questions regarding company products and services. Requires detailed knowledge of the company's products and services. Answers initial customer calls and answers general questions. May require deviation from standard screens, scripts and procedures. Directs callers to appropriate resources and personnel. Determines appropriate solutions and responses. Gathers information from internal resources to answer customers questions. Documents customer concerns and escalates concerns to appropriate channels in a timely manner. Demonstrates strong customer service, communication and problem solving skills.

This is not just a reservationist role; this role will also serve as a vital part of our guest review and satisfaction strategy. You will be responsible for making outbound calls to guests who are about to check out or have recently departed, to prevent negative reviews and encourage positive feedback. This role requires someone who is confident, results-driven, and naturally enthusiastic when talking to people.

Create historic records that clearly outline how our service is being utilized and pinpointing where possible issues could arise. Parse code visually to see what the customer’s code is doing and having the knowledge of the B2 and S3 compatible API’s to discern what is going on in the user code. Be a liaison to our larger customers and reach out to them for technical checkup on a scheduled basis.

As a Customer Support Specialist, you will be the main point of contact for customer and merchant inquiries and requests. Provide exceptional and empathetic service by understanding their requests and offering efficient solutions and clear answers. Work collaboratively with other teams to find the best solution and experience.