Customer Support Specialist

As a Customer Support Specialist at Atrato, you will be the primary point of contact for questions and requests from customers and businesses. You will provide exceptional and empathetic service by understanding their requests and offering efficient solutions and clear answers. You will also work in collaboration with other teams to find the best solution and experience. Typically, you will provide immediate support to requests arriving via written channels such as chat, email, web widget, or phone calls. These requests may include general questions about Atrato, how to create a request, cancellations, among others. You will also provide immediate support to requests generated by the internal team in the company's communication channels, and demonstrate excellent effective communication and empathy skills.