Fielding customer inquiries, Healthcare Customer Service Representatives find innovative ways to respond to questions, issues, and concerns, connecting via phone/email/chat/social media, resolving issues and escalating when needed. They process payments, track information for auditing, and provide feedback, with some upselling.

Resolve customer tickets by understanding each request, troubleshooting it and ultimately finding a workaround or solution as a B2C Customer Support Engineer at ABBYY. Create knowledge base documents to help customers and colleagues resolve issues proactively, collaborating closely with technical teams like Support, Development, DevOps, and QA.

Interact directly with customers providing world-class support as the the first and primary point of contact for technical support. The Product Support team works collaboratively and as one team to resolve customer inquiries effectively and efficiently while giving top-tier customer service.