Remote Customer service Jobs · Windows

Act as the main technical advisor for strategic clients, helping them maximize value from solutions. Ensure smooth product adoption through expert-level guidance and support. Provide technical support and advanced-level troubleshooting.

As a CS Technical Representative, troubleshoot Tier 2 issues escalated from Tier 1 Technical Support and resolve complex reliability issues across the 1Password product offering. Comfortable dealing with more complex issues in your primary area of support and support junior colleagues. Reproduce, diagnose, and deliver solutions for escalated Tier 2 Technical queries and resolve Tier 1 CRM volumes when required.

As a Technical Support Manager at voize, you’ll tackle complex tech puzzles, turning challenges into “aha!” moments for our customers. You’ll lead integrations, smooth out system hiccups, and keep our platform running like magic. Every day brings new problems to solve, ideas to test, and opportunities to make a real impact in healthcare tech.