Remote Customer service Jobs • Windows

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. Grow and challenge yourself, discover your potential can take you anywhere you want to go.

This remote position involves maintaining positive customer relationships by responding to a high volume of incoming customer inquiries via phone regarding HealthEquity’s spending account products. The role includes providing information and education about IRS regulations, spending accounts, claims processing, and reimbursement procedures, as well as serving as a customer advocate.

Provide Level 1 & 2 technical and functional support for Lumivero’s suite of products via email, chat, phone, and social media channels. Collaborate with engineering to identify, test and fix software issues. Learn about the program admins and their objectives, serving as the liaison between customer base and different teams. Contribute to the internal and member facing knowledge base.

Acts as the focal point of information between staff, students, and parents. Responsible for all incoming calls – new clients, existing clients, or taking messages. Assists in developing relations with existing clients. Reports all staff, client, vendor, and subcontractor issues to Directors. Develops, implements, follows, and perfects office systems and procedures.