As a Technical Support Engineer you will serve as a key technical resource, ensuring timely resolution of customer issues while maintaining high standards of service quality. This role involves working closely with cross-functional teams to diagnose, troubleshoot, and resolve technical problems, both remotely and on-site when necessary.
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As a Customer Service Representative, you will field customer inquiries and find innovative ways to respond. You will connect with customers via phone/email/chat/social media to resolve their questions or concerns and de-escalate any issues. The role requires strong communication, listening, and problem-solving skills.
Product Specialists deliver world-class client support and respond to technical and non-technical customer queries. You will be assigned to triage support cases for local and global clients. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team.