This role will play a pivotal role in supporting our in-house products, supporting end users and serving as a helpdesk resource, helping to resolve our employees' issues. The person in this role needs to be comfortable with ambiguity, putting some order to chaos, and advocating for our customers. The Product Support Analyst II will possess a background in helpdesk customer service, coupled with a keen interest in mastering Equip’s platform.
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The Technical Support Analyst will provide responsive technical support to Kinaxis' customers, on a global basis in a 24/7 environment, with a focus on resolving customer issues and ensuring their ongoing success with RapidResponse. This role will work as part of a broader team of Analysts in a high volume / impact environment pairing strong technical knowledge with a customer first mindset.
Take the reins of a high-impact, global function critical to TigerData's company’s success, leading the evolution of the Customer Success organization, bringing structure and strategic vision while breaking convention and rethinking what "great customer experience" means in the world of databases. Shape how TigerData guide, support, and celebrate customers throughout their entire lifecycle—from onboarding to expansion and renewal.