Head of Customer Success

Take the reins of a high-impact, global function critical to TigerData's company’s success. Reporting directly to the CRO, lead the evolution of our Customer Success organization, bringing structure and strategic vision while breaking convention and rethinking what "great customer experience" means in the world of databases. Work cross-functionally to shape how TigerData guide, support, and celebrate our customers throughout their entire lifecycle—from onboarding to expansion and renewal. Architect and execute the long-term vision for Customer Success at TigerData, including segmentation, engagement models, and customer journeys. Lead and grow a team of Customer Success Managers, instilling a culture of ownership, innovation, and relentless focus on outcomes. Act as the voice of the customer across the business—partnering closely with Sales, Marketing, Product, and Engineering to influence roadmap and go-to-market decisions. Build systems and processes that scale with us while remaining agile and deeply human in approach. Drive adoption, satisfaction, retention, and expansion across a global, technical customer base. Champion key metrics and customer health reporting that enable proactive engagement and visibility at the executive level. Bring creativity and a willingness to test unconventional strategies in service of customer value.