Remote Customer service Jobs · B2B

The Customer Success Specialist position is an integral part of Firstup’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. You will Guide assigned customers through the 36-month customer journey, ensuring that they are on track to meet predefined milestones and positive business outcomes. You'll monitor customer progress and health for triggers indicating potential deviations from the journey goals or risk of churn.

The Implementation team is pivotal to Aiwyn's success, delivering a great experience to customers and vendors by onboarding and educating firms on using our software modules, advising on best operational practices, and providing a transparent, supported experience as they go-live. This role involves managing the Implementation process, acting as the primary lead for interfacing with customers, configuring their system, training firms, and testing data flowing through our software.

As a Customer Success Associate, responsibilities include onboarding new customers, driving adoption and outcomes, owning renewal motions, identifying upsell/cross-sell opportunities, managing risk, building relationships, gathering feedback, and documenting activities in Salesforce.

Looking for a Customer Care Support for our Sales team in Mexico. The ideal person will bring experience in B2B customer service, outstanding listening skills, understanding of customer needs and strong interpersonal skills. Responsible for B2B customer management, including after-sales support, loyalty, training and personalized high-quality care.

We’re looking for a proactive, detail-oriented Customer Support Operations Associate to join our team at Catalant. In this dynamic role, you’ll play a critical part in ensuring a seamless experience for both our clients and expert community. You’ll support end-to-end marketplace operations — from validating and onboarding top-tier independent consultants and boutique firms to providing exceptional day-to-day support that drives engagement and project success.

As a Digital Customer Success Manager, you will support clients in their digital training strategy through the 360Learning platform. Your main goals will be to ensure the business impact of our solution, ensure client portfolio renewal, create processes for a one-to-many approach, and develop reporting and communication processes. This role is key in the customer success team, responsible for developing client relationships.

Support our largest clients in their digital training strategy through the 360Learning platform by building a strong relationship with the HR executives of our clients to develop the usage, adoption & impact of our solution. Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by coordinating the different resources and empowering the client with the Enterprise positioning and vision provided by our solution.

Act as a trusted advisor, driving adoption, satisfaction, and long-term value through guidance and hands-on support, in this Portfolio Customer Success Manager role. Be a valued partner to clients and a strategic partner, guiding them through digital transformation efforts. Offer expert advice on Viseven products and services and support the sales team with qualified opportunities.

This is an opportunity to build and lead two foundational pillars of strategy, Voice of the Customer and Customer Community. As the leader, you will design, execute, and scale our Voice of the Customer (VoC) and Customer Community programs. You’ll work cross-functionally with multiple teams to amplify the customer’s voice, foster peer-to-peer connection, and build loyalty and growth.