Enterprise Customer Success Manager (Remote)

As an Enterprise Customer Success Manager, you will be responsible for managing complex, high-value accounts and maintaining / strengthening relationships with senior leaders. This role drives adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy. You will advocate customer needs, understand business challenges and industry trends. You will collaborate with the account team, cultivate relationships to drive adoption and ensure retention. You will also monitor and report out Customer Health Metrics, communicate customer requirements, encourage best practices, and champion customer needs relative to software feature requirements. Up-sell opportunities will be supported as well. This position requires 5 years of experience in Customer Success, experience with pricing solutions, demonstrated ability to build relationships with customer executives, ability to use data to derive insights, and willingness to travel up to 10%.