Own a portfolio of Mid-Market accounts across onboarding, adoption, expansion, and renewal.
Design enablement programs and lead business reviews that tie Scribe's impact to customer outcomes.
Partner with Sales, Product, Marketing, and Support to surface expansion opportunities and flag risk early.
Scribe builds a Specialized Intelligence platform that captures how work happens; over 94% of the Fortune 500 use it. Founded in 2019, they've grown to 7 million users, 600,000 businesses, and a $1B valuation with leading investor backing.
Manage post-sale success and retention of assigned clients as a trusted advisor to operational leadership.
Build client success plans, coordinate cross-functional teams, and drive resolution of escalated issues.
Identify product gaps and attrition risks, complete reporting, and support data activities for client goals.
SmithRx is a venture-backed health-tech company disrupting pharmacy benefit management with a modern drug acquisition platform. Since 2016, it has onboarded hundreds of thousands of members and fosters a mission-driven, collaborative culture.
Manage a book of accounts, drive renewals and expansions, and lead negotiation conversations.
Mentor junior team members and contribute to team strategy and process development.
Leverage data and CRM tools to inform client strategy and maintain accurate pipeline forecasting.
Committee for Children is a social enterprise dedicated to advancing children's well-being through developing essential human skills, best known for the Second Step® programs. They offer comprehensive benefits and foster an equitable, inclusive workplace culture with a focus on employee growth.
Manage a portfolio of gym owner clients as the primary point of contact across Slack, Zoom, phone, and email.
Run weekly coaching calls to identify bottlenecks, review KPIs, and hold clients accountable to their goals.
Collaborate with marketing, sales, and leadership to improve client retention, results, and referrals.
SanterMedia is a digital marketing and coaching agency helping gym owners grow revenue, profit, and impact through performance-driven advertising, sales systems, automation, and business coaching. They are a remote team focused on high standards, accountability, coaching, and transforming 1,000,000 lives through fitness.
Develop and maintain strong client relationships and serve as a trusted advisor for strategic accounts.
Oversee end-to-end campaign execution, coordinating cross-functional teams to meet client goals.
Identify growth opportunities and lead client meetings to drive long-term account success.
Zeta Global is an AI-powered marketing cloud that helps marketers acquire, grow, and retain customers through the Zeta Marketing Platform. Founded in 2007 and headquartered in New York City with offices worldwide, it is a public company with a culture focused on trust and belonging.
Define the CS strategy, engagement playbooks, and customer health scoring for Sirona.
Own the customer relationship post-go-live, including retention, adoption, and expansion.
Partner with GTM, Product, and Support to deliver a unified customer experience.
Sirona Medical is a cloud-native software company building an AI-powered operating system for radiology workflows. They are a San Francisco-based company with employees around the world, focused on empowering radiologists.
Support the renewal lifecycle by monitoring contracts and preparing documentation.
Utilize AI tools and CRM systems to streamline client communication and data management.
Collaborate with Account Management to identify retention risks and growth opportunities.
Our partner operates in a growing SaaS environment, focusing on client success and account management. The team is collaborative and technology-focused, with a remote work culture and opportunities for professional growth.
Serve as the primary strategic advisor to client leadership, driving retention, expansion, and relationship management.
Define the Customer Success playbook, including account health-scoring, QBRs, and reporting cadence.
Act as the client advocate internally, ensuring business goals are communicated to Operations and Product teams.
Covera Health combines clinical expertise, advanced AI, and radiology quality datasets to improve diagnostic accuracy and patient outcomes. They are backed by Insight Partners and support nearly 6 million people across major employers and health plans.
Build and maintain trusted relationships with institutional customers in medical education.
Drive customer adoption, retention, and renewal readiness while identifying expansion opportunities.
Collaborate with internal teams to enhance customer success processes and influence product decisions.
The partner company provides technology solutions for medical and health sciences education programs. They are a remote-first organization with a collaborative and purpose-driven team.
Manage a portfolio of Tier 4 customers, driving adoption, engagement, and retention through proactive outreach and strategic conversations.
Monitor customer health and product usage to identify risks and opportunities, executing action plans to improve outcomes.
Own renewal conversations and partner cross-functionally with Sales, Support, and Product to drive growth and resolve challenges.
Total Expert is the Customer Operating System for financial services, providing a platform that combines context and action for humans and AI Assistants. Since 2016, the company has enabled over seven trillion dollars of funded loan volume and offers a competitive benefits package.