Remote Customer service Jobs · Account Management

As a Customer Service Team Member supporting West Government, you will work directly with government and Veterans Affairs (VA) customers providing phone and email support and maintaining record-keeping in accordance with Stryker specifications. The role involves understanding detailed processes, participating in continuous improvement activities, and demonstrating flexibility in responding to rapidly changing situations.

The Client Success Manager I (CSM I) is dedicated to ensuring our clients achieve their business goals through the effective use of Intelerad’s technology and services. By partnering closely with designated clients throughout their lifecycle, the CSM I will ensure an optimal client experience and maximize the value of our partnership.

As a Customer Success Manager at Karbon, you'll take ownership of your own clients and become an expert in the best practices of practice management, providing consultative advice to drive change. You will function as a crucial link between our customers and your fellow Karbonites, identifying churn risks and maximizing revenue with healthy accounts and managing customer renewals.

The Client Success Manager (CSM) ensures organizations are actively engaged, realizing value, and experiencing a smooth deployment of Big Health’s FDA-cleared treatments at scale. Accountable for renewal, expansion, and measurable clinical and financial outcomes across a strategic portfolio of customers, while contributing to the organization and refinement of internal processes. Requires an individual who is able to communicate simplicity in complex environments and build excellent client relationships.

Own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service. This position requires someone who handles demanding households calmly, communicates clearly, likes fast-paced work, and can manage multiple clients. You'll work alongside the Nutrition & Chef Manager, Operations, and Founders to onboard new clients, manage daily communication, and coordinate with various teams to keep each client’s service running smoothly.

Serve as the primary point of contact for a portfolio of Acumatica customers, ensuring their success and satisfaction throughout the customer lifecycle. Drive adoption of Acumatica solutions, helping customers achieve their business goals and maximize ROI. Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and proactive account management.

We are looking for a passionate and proactive Customer Success Manager (CSM) to join our dynamic Source-to-Contract (S2C) Customer Experience team. In this role, you will be the trusted advisor to our S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution. You’ll work closely with clients across various industries, helping them achieve their business goals through strategic advice, best-practice guidance, and a deep understanding of their needs.

Take full ownership of high-value customer relationships, drive adoption and retention across a large, strategic book of business, and serve as a trusted advisor to leaders in the construction space. You’ll report to the Director of Customer Success and collaborate closely with teammates across Product, Support, Sales, and Implementation to ensure every customer unlocks the full value of Kojo.

As a Customer Success Associate, responsibilities include onboarding new customers, driving adoption and outcomes, owning renewal motions, identifying upsell/cross-sell opportunities, managing risk, building relationships, gathering feedback, and documenting activities in Salesforce.

Lead the strategic execution of customer engagement and retention initiatives while overseeing a growing team of customer-facing professionals. Serve as a key leader within the organization, aligning closely with Sales, Operations, and Product teams to deliver outstanding customer experiences, drive market expansion, and support long-term growth across multiple territories. Focus will be on optimizing client satisfaction.