Nurture relationships with the client base at scale, ensuring they receive significant value from our products. This role involves a mix of relationship management, strategic account oversight, and direct support to enhance client satisfaction and retention. Responsibilities include client relationship management, ROI optimization, account reviews, and identifying upsell opportunities.
As the Vice President of Customer Success, you will lead Wheel’s clients, representing healthcare and pharma brands, delivering millions of patient visits yearly. You will lead client implementation, solutions, and account management, advocating for clients and driving satisfaction from launch to retention and growth. Collaborate with cross-functional teams to ensure the delivery of Wheel’s promise to clients.
Serve as a trusted advisor to strategic and enterprise Fintech and Financial Institution clients. This high-visibility role directly impacts revenue growth, customer satisfaction, and the long-term success of Truv’s client base by maximizing utilization of Truv.
The Vice President of Customer Success is accountable for driving adoption, retention, and Net Revenue Retention (NRR) by leading a high-performing, strategically aligned Customer Success organization. This role is central to how MagicSchool delivers value to customers, ensuring that every engagement drives measurable outcomes, expansion opportunities, and long-term loyalty.
Manage the customer life cycle for our largest customers, being responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, understand their needs, and help them achieve their goals. Engage as a mentor across the wider Customer Success team and serve as a key voice of customers to internal teams, partnering to drive best-in-class customer experiences.
As Vanta’s Customer Success Manager, Enterprise, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. You will combine your customer-centric approach with expertise in Vanta's products and security best practices, contributing to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.
The Customer Success Specialist drives exceptional client experiences from onboarding to renewal serving as the primary point of contact for clients. They coordinate logistics, communicate updates, manage automation workflows, and keep both clients and internal teams aligned and engaged in this fully remote role.
As a Retailer Success Specialist, you will be the primary point of contact for HYER’s wholesale partners, responsible for handling retailer inquiries via phone and email with professionalism and care. You'll educate partners on the B2B platform and ensure retailers have a smooth end-to-end experience. This role blends customer success, operations, and light financial coordination.
The Client Success Manager (CSM) will proactively engage clients and serve as a trusted advisor, leading to retention and strong product adoption, supporting clients in attaining their objectives using Aspire solutions while driving revenue growth. The CSM will develop client relationships that promote retention and loyalty, taking a proactive approach to ensure the client is realizing value from the Aspire solution through solution adoption and expansion of services.
Play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Contribute to delivering accessible, high-quality care!