As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform. You’ll be responsible for onboarding new customers, providing ongoing support, and driving customer engagement. Your role will be crucial in building long-term relationships, reducing churn, and identifying opportunities for growth.
The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. They proactively drive adoption, usage, net retention, and renewals by optimizing customer experience and act as the connecting thread for internal teams with the customer across the customer journey and drive customer advocacy in resolving customer issues. The Customer Success Manager will also serve clients by creating customer success plans and monitoring their health.
The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. You’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells. Working closely with New Business Managers, you’ll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks.
The representative will closely support all aspects of travel including the GDS system, customer questions, backend support and account support. They will act as a trusted advisor to solve problems with clients and manage multiple customers while building relationships and proactively updating systems.
As a Customer Success Advisor (CSA), you’ll be on the front lines of customer engagement, onboarding, and expansion. You’ll support a portfolio of accounts in partnership with Automation Advisors, ensuring our MSP clients drive meaningful automation outcomes, expand their usage, and remain long-term partners. This role is ideal for someone who thrives in a fast-paced SaaS environment.
Support largest and most complex customers in the EMEA region. Play a pivotal role in shaping our presence and approach in the region, setting the foundation for future success. Drive adoption, manage layered stakeholder relationships, and ensure long-term success with Spellbook.
In the role of Strategic Customer Success Manager, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data. This includes planning and executing enterprise rollouts, navigating stakeholders and executives, defining and sharing best practices, quantifying and articulating value, nurturing expansion opportunities, and collaborating across product, engineering, sales, and marketing.
Smartsheet is looking for a Customer Success Associate to manage a set of assigned accounts to promote customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and serve as a trusted Smartsheet advisor, maintaining high customer renewal rates.
As a Customer Success Specialist, you will support enterprise learners and admins in Turkey. You’ll play a critical role in driving engagement, retention, and success across our B2B customer base. Responsibilities include leading onboarding sessions, driving platform engagement, supporting admins with inquiries, recommending usage optimizations, monitoring learner progress, and generating reports.
You will manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA region. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor.