Remote Customer service Jobs • Account Management

Work closely with growth clients to understand their needs and challenges, providing strategic guidance. Use research techniques to enhance the customer experience and inform product roadmaps. Proactively contact clients to ensure satisfaction and retention, while also encouraging engagement with the Atlassian Community and ScriptRunner Loop.

Help SmarterDx customers thrive by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers. Collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and occasionally help coordinate the implementation process. Exceptional project management, relationship-building, and communication skills are needed.

Educate users on digital marketing best practices and how the platform can help them achieve business goals. Act as main point of contact for business owners from varying brands using our technology to market their businesses. Assist clients with marketing strategy and review performance on channels including Google Adwords, Facebook and Instagram, Google Display Network, YouTube, etc.

As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves. You will work closely with the Account Management and Implementation teams to establish an infrastructure for school support. As a Customer Success Manager, you will have hands-on experience working with school nurses and other health staff, at the forefront of ensuring access to quality healthcare for all students.

Responsible for resolving service escalations, billing disputes, and payment concerns with empathy, urgency, and professionalism, ensuring Nerdy retains customer trust and satisfaction. You will be empowered to make sound decisions that carefully balance delivering excellent customer experiences with achieving sustainable business outcomes.

As a Enterprise Customer Success Manager (CSM) you will be a key player within the Vendavo organization, responsible for managing complex, high-value accounts. This role is focused on maintaining and strengthening relationships with senior leaders and decision-makers across various business units and geographies. The Enterprise CSM is proactive in driving adoption, value realization and aligning Vendavo’s solutions with the customer’s long-term business strategy.

As a Customer Success Manager, you'll manage customers, maximize the value of Sardine's products, and collaborate with Sardine teams to meet customer needs in risk, fraud, compliance, and payments. In this role, you should build strong relationships with customers, provide strategic analysis, and translate complex problems into actionable solutions. You'll also monitor KPIs and proactively solve fraud typologies.

We are looking for a Senior Technical Account Manager to serve as a strategic advisor, lead the technical onboarding process for new customers, maintain strong relationships with key stakeholders, and drive product adoption; your role will focus on renewing and growing business by monitoring customer usage and identifying opportunities for upselling and renewals.

FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites.

You'll join our Fitness & Wellbeing vertical, offering market-leading software products to gyms, health clubs, leisure, and parks & recreation centers, helping to secure the long-term success of our clients. Leading on technical investigation work and providing support throughout the entire customer life cycle, you'll build strong, long-lasting relationships and become a trusted advisor. Operate as the customer's trusted advisor, cultivate relationships, and provide a consistent and frictionless experience.