Responsible for contacting all responsible parties on loans through telephonic or written communication to determine the cause of delinquency. Provides assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives. Offer recommendations utilizing cross-selling of Credit Union products and services. Makes recommendations to supervisor as appropriate for action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.
As an Escalation Specialist, you will handle requests for escalation of Technical Support cases, ensuring timely and effective resolution through collaboration with various teams. Customer meetings will be arranged to address concerns and offer solutions to restore satisfaction, with resolutions shared with Client Success Managers to aid customer retention.
Seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients. You will maximize retention and satisfaction, lead onboarding, and drive revenue growth through strategic upsell and cross-sell initiatives.
The Customer Retention team is responsible for maintaining and strengthening existing relationships with our vibrant community of veterinary professionals! This person will be excited by the challenge of proactively engaging with our customer base and is willing to go the extra mile to ensure all concerns are addressed. Candidates are expected to engage with a large community of veterinary professionals.