As a Claims Support Associate II you will establish and maintain account identification within the Payroll/Billing system and provide training to staff on new payers as well as modifications to formats of existing payers. You will develop, implement and deliver appropriate billing formats to prospective payers, review billing, pricing and coverage rules, and create accurate invoices.
The role involves providing assistance to priority customers and business partners via email or phone, including analyzing needs, resolving issues, and providing system guidance. Responsibilities include managing support tickets, escalating when necessary, and acting as a subject matter expert on product features. Collaboration with Project Implementation Consultants is crucial for seamless customer transition.
The Knowledge Base Manager will own the self-service content and knowledge strategy for Aircall's Help Center. Reporting to the Support Operations & Strategy leader, you'll work with support delivery teams and cross-functional partners to ensure customers have access to updated, accurate, and clear help content. By translating technical and business concepts into user-friendly content, you’ll build a consistent and intuitive Knowledge Base that empowers customers and supports Aircall’s growth.
The Expert Client Success Manager (CSM) serves as the voice of the client to Veradigm and the voice of Veradigm to the client, ensuring robust adoption of solutions and maximizing expansion opportunities. The Expert CSM partners with clients and internal Veradigm stakeholders to ensure remarkable client experiences through strategic roadmap planning and tactical execution. The Expert CSM reviews client objectivesand reports progress on Key Performance Indicators.
This opportunity is for an individual who thrives on building and maintaining a strong Customer Success team. As the Associate Director of Customer Success, you will be responsible for leading and managing the customer success team and ensuring the success of our customers by driving adoption, retention and growth. You will work closely with the sales, product, and engineering teams to ensure customer satisfaction and success.
You will provide the best customer experience by building and nurturing consultative relationships with strategic customers in order to achieve high retention rates and maximize value realization. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for enabling customers who are delighted.
Responsible for retaining and growing existing customers as a trusted partner by building strong, value-based relationships. In this role, the individual will deliver product value, drive adoption, and serve as the primary point of contact for assigned high-value customers. As a trusted advisor, they will collaborate closely with internal teams to address customer challenges and ensure ongoing customer success.
The Implementation Consultant II will be responsible for delivering assigned implementation projects and ensuring a high quality of service to GHX customers. This role involves overseeing the implementation and operations aspects of client relationships, managing project plans, and working cross-functionally to meet project timelines and client expectations.
This role focuses on managing ticketed support requests from Reddit's community of moderators. Responsibilities include efficiently resolving issues, escalating complex problems, and collaborating with cross-functional teams to enhance the moderator support experience, as well as providing ticketed support to Reddit users and moderators.
As a Customer Care Agent on the Junk King team, you will resolve escalated customer concerns, provide franchise support, analyze customer interaction trends, maintain accurate zip code information, and respond to customer inquiries. You will also collaborate with Call Center departments and assist the Sales team as needed.