Remote Customer service Jobs · Analytical

As a Customer Success Analyst at Stake, you will be the first point of contact for customers, understanding their needs and providing accurate information about Stake's products and services. You will have the opportunity to work cross-functionally, finding simple solutions for complex problems and streamlining internal and external processes, while providing exceptional customer support, troubleshooting issues, and educating customers on platform usage and best practices.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance.

You will be a valuable partner to our private equity customers, serving as a product expert, troubleshooting complex issues, and collaborating cross-functionally. We have a culture of continuous learning and growth, developing communication, problem-solving, and project management skills. This role is great for those looking to continue in their career in Customer Success, Technical Consulting, Sales, or Customer Enablement.

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries, providing excellent customer service through active listening. Work with confidential customer information sensitively, aiming to resolve issues on the first call by being proactive. Calmly resolve and de-escalate any issues, escalating interactions when necessary.

The Customer Success Architect (CSA) is a strategic position designed to provide value to customers by aligning the platform with business objectives and driving long-term success. The CSA role focuses on building strong, consultative relationships with key customers, serving as a trusted advisor, leveraging understanding of DevSecOps best practices, industry trends and software capabilities to help customers navigate challenges and achieve desired outcomes.

This role, part of the User Voice Supergroup, strengthens relationships with global support BPO vendors, ensuring operations and experiences for Canva users. The role focuses on aligning with Canva’s values, supervising vendor operations, driving improvement in metrics like Customer Satisfaction, and contributing to the outsourcing strategy.

This role is responsible for delivering an exceptional customer experience by responding to calls, email and/or chat related to benefits, billing and coverage, plan options, claims, payments, finding providers and other general questions. The company is seeking attentive, empathetic, goal-oriented individuals. The role is work from home.

The Returns Processing Agent will manage and administer transactional processes associated with the reverse distribution of operations to ensure compliance and accuracy of downstream reporting systems. This position will work directly with stakeholders and customers to validate return accuracy and resolve discrepancies while remaining within compliance guidelines and ensure customer service level expectations are achieved.

This position processes and organizes claim file information on large volume claims for one or more lines. You will assist Claims staff on moderately complex claims including claims with coverage questions or recovery potential. Identifies opportunities to streamline claims procedures, enhance efficiency, and reduce costs. Performs other duties as assigned.