The Implementation Consultant II will be responsible for delivering assigned implementation projects and ensuring a high quality of service to GHX customers. This role involves overseeing the implementation and operations aspects of client relationships, managing project plans, and working cross-functionally to meet project timelines and client expectations.
This role focuses on managing ticketed support requests from Reddit's community of moderators. Responsibilities include efficiently resolving issues, escalating complex problems, and collaborating with cross-functional teams to enhance the moderator support experience, as well as providing ticketed support to Reddit users and moderators.
As a Customer Care Agent on the Junk King team, you will resolve escalated customer concerns, provide franchise support, analyze customer interaction trends, maintain accurate zip code information, and respond to customer inquiries. You will also collaborate with Call Center departments and assist the Sales team as needed.
Enhancing the performance of the customer service team through targeted training initiatives and quality assurance programs. Leading the development and implementation of training curricula and quality frameworks that ensure service excellence, improve customer satisfaction, and drive operational efficiency. Candidate should be passionate about employee development, customer experience, and continuous improvement.
As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will collaborate with the CSM team and Delivery team to maintain and evolve customer success strategies, incorporating best practices and creating customer support content that effectively addresses customer needs and enhances their overall experience.
Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre. Motivated individuals will take up challenges and are team oriented in a fast-paced environment. The candidate will assist policy owners and agents with incoming calls pertaining to their life insurance policies/ products, like questions regarding premium, billing related, customer website access, client changes.
As Customer Success Manager, you will be responsible for the successful delivery of our clients’ campaigns, managing client relationships and guaranteeing successful customer campaign delivery by providing answers to key business questions around promotional activities, category, range, and overall retail strategy. You will play a central role in our Go-To-Market team, guaranteeing you exposure to our most strategic topics and will be working hand in hand with the sales, community management and tech teams.
FatTail is seeking a Client Success Manager to join our Revenue Operations team. As a Client Success Manager you will act as a consultant to the client, developing a meaningful business relationship and helping to drive adoption and utilization of the FatTail platform. You will stay in tune with the needs of the client so that you can help inform and influence the development of new features, as well as continuously improve the services and support we provide to our clients.