Serve as the primary point of contact for clients regarding premium audit inquiries, handling phone and email communications with clear and accurate information.
Coordinate communication between clients and the audit team to ensure smooth processes, including scheduling appointments and gathering documentation.
Maintain accurate records, prepare audit reports, and identify process improvements to enhance client interactions and service delivery.
Crum & Forster provides specialty and standard commercial lines insurance products through admitted and surplus lines companies. With over 2,000 employees across the U.S., the company is recognized for its superior customer service and has earned a Great Place to Work Award for its employee-first focus.
Drive a portfolio of customer renewals to successful conclusion as an extended member of the account team.
Build accurate forecasts and highlight renewal risks while developing resolution strategies.
Partner with sales, customer success, and leadership to accelerate renewals and improve processes.
Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents to automate tasks and gain insights. With over 20 years in the industry, the company fosters an inclusive culture where employees' ideas are heard and contributions have real impact.
Lead and support frontline Customer Solutions teams in a hybrid environment, focusing on exceptional customer experiences.
Coach and develop team members to grow skills and confidence as Scout scales.
Partner cross-functionally to improve processes and scale the support organization.
Scout Motors is reviving an iconic American vehicle brand, developing electric and range-extended pickup trucks and rugged SUVs. The company fosters an entrepreneurial, inclusive culture and empowers teams to innovate and build from the ground up.
Own the Help Center, support macros, and voice and tone standards to improve consistency and reduce contact rate.
Benepass is a fintech platform that helps companies reimagine how they take care of their people by offering customizable benefits. Backed by top investors and having raised $75M, they are a high-growth company with a remote-first culture and a commitment to inclusion.
Initiate phone-based interactions with medical practices and patients to gather feedback on product and customer experience.
Accurately document and structure feedback collected from engagements to maintain high data integrity.
Collaborate with Sales, Marketing, Product, and Customer Support teams to integrate insights into business operations.
Cherry is a fast-growing FinTech providing a Buy Now, Pay Later solution for medical practices. Founded by Stanford entrepreneurs, it is backed by top investors and has a high-performance culture.
Manage client site implementation and maintenance, ensuring accurate configuration and quality assurance.
Collaborate with internal teams and clients to deliver and optimize benefit administration solutions.
Drive continuous process improvement and resolve client inquiries with timely solutions.
bswift is a leading benefits administration company that simplifies employee benefits with cloud-based technology. They have served thousands of companies and millions of people nationwide, with a culture that values excellence, accountability, and superior service.
Answer inquiries and provide support for Small Business and partnership customers regarding Carrot's products and services.
Manage eligibility files, support customer launches, and handle renewal communications across the portfolio.
Provide team-wide analytical support and contribute to process improvements to scale efficiency.
Carrot is the leading global fertility and family care platform, providing clinical guidance and support for members from pre-pregnancy through menopause. The company serves millions of members across 195 countries and is recognized as a defining force in healthcare innovation with a collaborative, inclusive culture.