Customer Success Manager - CDMS

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s CDMS products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience. You will support 3-4 large, global customers post-implementation with Veeva Vault CDMS applications. You will own the relationship with your customers’ application owners to understand their strategic objectives and challenges. You will act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs.