Remote Customer service Jobs • Hubspot

As a Customer Support Specialist, you will participate in the daily operations of DroneSense’s customer support department and work within the customer support team to ensure that customers receive best-in-class service. You will respond to customer support requests via ticket and phone queue, contribute to the knowledge base, and collaborate with internal stakeholders to overcome challenges and find solutions for Customers.

The primary role is to provide excellent support to our customers via chat and email, quickly and accurately resolving inbound requests, troubleshooting product issues, and educating on best practices using Crossbeam collateral. This is a unique opportunity to work directly with a seasoned customer success team and significantly contribute to Crossbeam’s success, with room for career growth. This role requires someone based in the PT time zone.

The Customer Success Manager collaborates with customers to ensure their success using the DroneSense platform to complete their public safety missions. You will drive the success of customers through product adoption and identify opportunities to provide customers with best practices and operating advice. You will be versatile, self driven, proactive, and a hands-on key business partner.

A high-performing Customer Care Team Lead is needed with a passion for people development, training, and quality assurance. Responsible for overseeing shift performance, onboarding and coaching new agents, and ensuring exceptional support delivery through structured QA and continuous feedback. Serve as a key support bridge between frontline agents and Customer Care leadership, and play a critical role in elevating team performance and operational excellence.

The Mid-Market CSM will play a key role in driving customer retention across our scaled book of business by building strong relationships with senior and C-level executives. The role owns strategically managing a book of business, including project kick-offs, after launch reviews, quarterly check-ins and executive business reviews, partnering with customers to establish and achieve a success plan that leads to business outcomes.

The Customer Success Manager (CSM) plays a key role in helping us accomplish our mission by fostering strong partnerships with our clients, ensuring they achieve their goals while deriving maximum value from our solutions. The CSM guides clients through our products and services, proactively addresses their needs, and drives high levels of satisfaction, retention, and account growth.

As the Manager of Customer Success, you’ll play a key role in leading the Customer Success team within VLogic to ensure client satisfaction and retention, drive product adoption, and contribute to revenue growth. You’ll be the expert in building strong relationships with clients and developing strategies to maximize value for our customers. You’ll work with the CSM team and cross-functionally to address client needs and feedback.