Serve as an integral part of our growing team, focusing on customer satisfaction and retention for large enterprise organizations. Establish yourself as a trusted partner to our enterprise customers throughout their lifecycle with Arpio. You will report to the Head of Customer Success to track customer goals & health, and partner with a Solution Engineer to navigate complex implementations.
The Customer Success Specialist provides customers with outstanding service by addressing transactional or service requests and answering product questions. This role educates customers on the AudioEye platform and requires a passionate individual with a positive attitude and a helpful personality, dedicated to delivering an exceptional customer experience.
Deliver stellar outcomes for new and “at risk” customers by providing training, technical support and advocacy, with an end goal of creating value and driving loyalty. You will oversee a portfolio of diverse customer personas spanning across hobbyist, SBM and Enterprise accounts, providing strategic guidance / Training and serving as their advocate through their fifth order. Evaluate accounts regularly against performance metrics to proactively identify risks and opportunities.